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Service Dispatch Supervisor
Service Dispatch SupervisorAllegion • Edmonton, Division No. 11, CA
Service Dispatch Supervisor

Service Dispatch Supervisor

Allegion • Edmonton, Division No. 11, CA
Il y a 7 jours
Type de contrat
  • Temps plein
Description de poste

Service Dispatcher Supervisor – Stanley Access Technologies, Edmonton, AB

Creating Peace of Mind by Pioneering Safety and Security.

At Allegion, we help keep the people you know and love safe and secureulde. With pests, 30 brands and 12,000+ employees worldwide, we specialise in security around the doorway and beyond.

What You Will Do

  • Direct, remotely, the activities of 10‑25 service technicians and possibly 1 dispatcher, sharing on‑call duties.
  • Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction, maximising revenue and visiting new and existing customers.
  • Meet or exceed regional service goals including incoming business, sales, expense / revenue ratio, service delivery, margin rates, inventory etc.

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  • Create an environment that achieves ultimate haɗor
  • Build high‑performing teams and lead regional efforts to source, hire, train and develop talent.
  • Lead in setting and achieving regional goals in the profitable installation, maintenance and repair of Stanley products and the growth of the direct‑customer base.
  • Analyse, develop and implement systems and process productivity enhancements.
  • Provide leadership for Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
  • Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
  • Model, foster and drive Stanley values – Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
  • Audit all incoming work orders for accuracy (part numbers, Door ID’s, signatures, customer forms, PO numbers and NTE).
  • Perform half‑day or full‑day ride‑along, evaluate work practices and safety equipment.

    • What You Need To Succeed

  • A valid state driver’s license, without restrictions.
  • A clean driving record.
  • Ability to work nights and / or weekends as remodeled.
  • Proven track record of success.
  • Ability to work in a fast‑paced, chaotic environment.
  • Proven team builder and player.
  • Strong business acumen – drive productivity, P&L understanding, data analysis.
  • Demonstrated communication skills.
  • Excellent team and interpersonal skills.
  • Strong detail orientation.
  • Strong computer skills (Microsoft applications, SAP, spreadsheets, word processing).

    • Additional Preferred Skills And Knowledge

  • Undergraduate degree (technical preferred, BSEE / BSME) or equivalent experience.
  • Prior field sales or field service experience.
  • Prior experience with high‑involvement work teams.
  • Prior supervisory experience. We are looking for energetic, detailed‑oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations.

    • Why Work for Us?

  • Seeking a rewarding opportunity that allows you to truly help others.
  • Looking for a company that will invest in your professional development.
  • Wanting a culture that promotes work‑life balance – generous paid time off.

    • What You’ll Get From Us

    A commitment to Diversity, Inclusion & Belonging. 大乐透

  • High energy, influential, cross‑collaborative team environment.

    • nun

  • Opportunities to leverage your strengths through Clifton Strengths testing and coaching.
  • Customised individual development plans and growth maps.
  • Competitive base salary.
  • Health, dental and other insurance coverage.
  • Tuition reimbursement.
  • Employee discounts.
  • Community involvement and opportunities to give back.

    • Apply Today!

    Join our team of experts today and help us make tomorrow’s world a safer place!

    Not sure if your experience perfectly aligns? We encourage you to apply anyway – if you’re excited about this role and can meet the essential requirements, you may just be the right candidate.

    Allegion is an equal opportunity and affirmative action employer.

    #J-18808-Ljbffr

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