Loss Prevention Manager

Job Description

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration.

However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially.

You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY : The Regional Loss Prevention Manager is primarily responsible for-profit protection, cash shortage reduction to include audit compliance, enforcement of merchandise protection standards, and enforcement of all company policies and procedures.

The Loss Prevention Manager must be able to build partnerships and be responsive to the LP concerns of the Loss Prevention Manager and / or Director, Store Managers, Assistant Store Managers, and team members.

Key responsibilities include ensuring the physical security of the store, auditing new and established systems, and driving a "Shrink Reduction and Elimination" and "Safe and Secure" culture within the Company.

The role is expected to be a role model of the company by driving results while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The essential duties and responsibilities of this position include, but are not limited to, the following :

Operational Excellence :

• Communicate effectively and work cooperatively with store and law enforcement personnel.
• Work with discretion and professionalism and always maintain confidentiality.
• Conduct monthly LP audits throughout corporate and stores.
• Perform investigations via various means including, reviewing surveillance at. Facilities to prevent and deter theft / fraudulent activity.
• Represent Cardenas Markets, LLC. in a professional manner throughout all court-related proceedings.
• Draft reports documenting apprehensions and recoveries.
• Create team member awareness for shrink issues related to internal and external theft, operational deficiencies, and physical security.
• Drive a 'Shrink Elimination' culture within the store environment.
• Must consistently visit stores and conduct thorough inspections of all areas of the store, inside and outside with the "Shrink Elimination" culture in mind.
• Effectively support the LP Team Plan.
• Effectively utilize CCTV and POS exception-based reporting systems.
• Conduct surveillance when required.
• Adhere to major & minor work rule policies as detailed in the "Code of Conduct."
• Report any theft incident / investigation to the Manager or Director of LP.
• Prepare paperwork to accurately document audit results and complete all paperwork in a timely and efficient manner.
• Review cashier transactions (cancels, refunds, suspensions, and
• Interview team members involved in theft or company violations.
• Answer alarm calls and take the appropriate action.
• Have control of key and alarm inventory and provide alarm codes as needed.
• Attend physical inventories as assigned and complete inventory process.
• Proactive qualities and self-directed actions.
• Able to build and maintain positive team relationships, relate well to diverse people, and remain approachable.
• Train store teams on the Asset Protection Audit, conducts audits and and follows up on issues.

Customer Service :

• Maintain a positive work environment and ensure fair and consistent treatment of all team members.
• Lead by example on the importance of Customer Service excellence, and positively engage with customers.

Leadership & Management Skills

• Exemplify the desired culture, values, and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
• Proven ability to manage stress and remain cool under pressure. Effectively cope with change and lead company change initiatives across the district.

Assertive when dealing with conflict and maintain responsibility for outcomes.

• Able to see things in broad / strategic perspective, see trends and future consequences. Develop improvement plans and programs with the Store Directors and Director of Security to ensure stores meet objectives.
• Able to make recommendations to effectively resolve problems or issues by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law.

Seek to make decisions in a manner consistent with the job functions and seek advice from executives and others as appropriate.

Financial Results :

• Support programs to control shrink and contain costs at an acceptable level.
• Analyze data and determine areas of opportunity as well as plans for remediating gaps.
• Work with store leadership to promote a secure business culture as defined in the Asset Protection Audit.

Skills / Qualifications :

• A Bachelor's Degree in Criminal Justice is preferred, although demonstrated success in other retail operations or security positions is acceptable.
• 3-5 years of intense case-load investigative experience in a corporate setting as a retail-related Loss Prevention Manager.
• Bi-lingual (English / Spanish) desired.
• Ability to speak, read, write, and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms, and documents.
• Demonstrate a high level of integrity, discipline, communication, and teamwork.
• Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, required.
• Competent in the use of retail CCTV systems.
• Ability to travel 70-80% of the time, including extensive driving.
• Availability six days or nights per week, weekends, and / or holidays as required.
• Strong interpersonal and leadership skills.
• Strong decision-making ability and effective time management.
• Strong understanding of law enforcement and private security.
• Ability to work independently and influence work groups and individuals that are not direct reports.
• Ability to manage and coordinate large scale projects, programs, and investigations.
• Awareness of industry and governmental investigative agencies and ability to work within agency protocol.
• Ability to objectively assess facts to get to appropriate decisions.
• Excellent written and verbal communications skills (includes active listening). Able to prepare effective written reports, correspondences, and presentations to management as required.

Experienced in facilitating meetings by utilizing effective presentation skills.

• Effective planning, prioritization, and time management skills with effective ability to follow-up on delegated assignments.
• Perform other work-related duties as assigned

Physical Demands and Work Conditions :

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job.

Some requirements may be modified to accommodate individuals with disabilities :

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools, or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office and retail store. The noise level ranges from quiet to loud.
• Ability to drive and flexible to travel to all company locations as required.
• Ability to lift 50 plus lbs.
Il y a 12 jours