Solutions Specialist, Event Cloud

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000 employees and 24,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group / MICE and corporate travel business. Our technology brings millions of people together at events around the world, transforming the meetings and events industry through innovative technology that powers the human connection.

Overview

Cvent’s strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks, and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent : Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI‑augmented work, you’ll thrive here. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI‑powered collaboration, we’d love to meet you.

In This Role, You Will

• Demonstrate deep product knowledge and understanding of the Cvent platform when assisting colleagues and clients both on the phone and via email.
• Assist in configuring and troubleshooting all types of events in the Cvent platform, including in‑person, virtual and hybrid, based on the client’s needs and requirements.
• Gather client requests for future releases of the product and collaborate with the technology team on customer requirements.
• Collaborate with the Technology team when new functionality is introduced.
• Assist clients in the onboarding phase with added features or products, implementing them in their accounts and understanding their needs.
• Collaborate with the Content team to develop and enhance knowledge base articles and client‑facing documentation.
• Train Client Success team on new advanced functionality.

Here’s What You Need

Areas Of Expertise Desired

Physical Demands

We are not able to offer sponsorship for this position.

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