Concur Admin
Position Summary
We are seeking a highly organized and detail-oriented individual to join our team as a Concur Administrator.
The ideal candidate will have a strong understanding of Concur functionalities, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.
In this role, you will be responsible for the administration, configuration, and maintenance of the Concur Travel and Expense Management system.
You will also help deliver projects and enhancements, and will be responsible for resolving user challenges. You may need to partner with external vendors to manage resolution of complex problems.
Duties and responsibilities
System Administration :
- Manage roles and user permissions within the Concur system.
- Monitor system health and performance, troubleshooting any issues that arise.
Integration and Data Management :
- Collaborate with IT teams to integrate Concur with other systems and tools used within the organization.
- Manage data imports and exports, ensuring accuracy and consistency.
- Monitor status of integrations, troubleshooting and triaging any issues that arise.
- Maintain data integrity within Concur and resolve any discrepancies.
Configuration and Customization :
- Configure Concur to meet our organization's specific requirements and policies.
- Customize workflows, approval processes, and expense categories as needed.
- Stay updated on new features and functionality releases, assessing their applicability to our organization's needs.
Policy Compliance and Enforcement :
- Ensure compliance with corporate travel and expense policies by configuring Concur accordingly.
- Provide guidance and support to employees on policy adherence and system usage.
Training and Ongoing Support :
- Conduct training sessions for new users and provide ongoing support to existing users.
- Create and maintain user documentation and training materials.
- Act as a point of contact for technical support issues, escalating as necessary.
Qualifications
Education and Work Experience
- Bachelor’s degree in Technology, Information Systems, Business Administration, or related fields.
- Proven experience as a Concur Administrator or similar role.
- Strong understanding of Concur functionalities, configurations, and best practices.
- Having taken Concur Expense Administrator and Configuration Tools Training, is a plus.
- Proficiency in data analysis and reporting.
Abilities and skills
- Attention to detail and accuracy.
- Strong problem-solving skills.
- Excellent organizational skills.
- Ability to communicate effectively and collaborate with technical and cross-functional teams from both, business and IT.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to balance competing initiatives between project delivery and customer support.
- Good judgment, a sense of urgency, and commitment to high standards of ethics, regulatory compliance, customer service and business integrity.
Others :
- Direct reports : No
- Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs.
- Travel : Minimal travel required.