Responsibilities :
- Adhering to SLAs
- ITIL Processes awareness and adhering to
- Mentoring / Training Team Members
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environment
- Responsible for building / maintaining a test environment
- Responsible for strategizing a backup plan and test plan for failure scenario
- Improves and maintains customer and employee satisfaction
- Suggests new technologies and design changes
- Monitoring and maintaining SLA requirements by the team members
- Planning Backup / Restoration Strategy for 24x7 operation support
- Suggesting patches / upgrades to maintain security level
- Testing / Auditing / processes as required from time to time
- Identify Skill gaps and plan for training / knowledge updating
- Assist / Plan / Procedure in Data centre consolidation efforts
- Perform H / W & performance tuning and maintenance
- Day-to-Day reporting analysis tasks
- Vendor co-ordination & followup
Technical Requirements :
Installing, configuring and maintaining Linux Servers / Virtualization (Mass DC Deployment)Installation and configuration of HA environment using Linux cluster or Veritas Cluster.Configuration and administration of LVM and Veritas logical volume manager.Installing and Maintaining kick start environmentPatch and Package administration (Mass Package management using Satellite / Yum etc)Printer AdministrationWriting shell scripts to accomplish day to day system administration taskConfiguring and supporting domainsTroubleshooting Hardware and Operating system related issueAdminister and configure various FS like JFS,ext2, ext3, OCFS & Pseudo FSCapacity planning and fine tune system for optimal performanceKnowledge on Apache virtual hosting, SSL website configUnderstanding of SAN and NAS storage.Administration of NIS or LDAP environmentConfiguring Unix Security baselinePerformance Management & fine tuningExperience in System Fault Tolerance Design, Business continuity and Disaster recovery planningSolution Design ExperienceSoft Skills :
Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have great customer handling skillsAble to handle unforeseen situationsHigh level of acceptanceCan drive HCL's value and its methodology
Other Skills / Experience :
Experience Solution Design and ArchitectureWorked on Production systemsDatacenter understandingExperience with Server Migration, Installation, Upgrades and PatchingExperience on following will be added advantage :SambaDNSNIS+Sendmail / Exim / Postfix / QmailLDAPMonitoring Tools (like BMC Patrol, Client openview, IBM Tivoli)Prior experience for new project due diligence, transition and audit per standard. Generate all related documentationNew datacenter set up and transformation / migration know how (Identification of tool and methodology to achieve Mass DC Build and consolidation)Providing consultancy for DC solution and standardization of the best practice related to Data center activitiesProvide escalation support for ongoing project across globeAdvance understanding of x86 platform like UCS, Client, DellKnow how Cloud computing, backup and BoM (Licensing)Good understanding of x86 based application hosting, configuration and troubleshootingYears of Experience :
Total : 10+ Years of experience
Relevant : Minimum of 5 yrs in Linux Administration / Support
Certification requirements :
Red Hat Certified EngineerRed Hat Certified Datacenter Specialist (RHCDS)Red Hat Certified Security Specialist (RHCSS)Red Hat Certified Architect (RHCA) (optional)Red Hat Certified Virtualization Administrator (RHCVA)Mandatory Keywords to look for in CV : "Linux Server Administration”, "Solution Design”, "Architecture”, "Linux L3 Troubleshooting”, "Project Implementation”
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