Customer Support Engineer

Customer Support Engineer

Join to apply for the Customer Support Engineer role at vCluster .

Base pay range : CA$130,000.00 / yr - CA$165,000.00 / yr

About vCluster Labs

vCluster Labs is a venture‑backed tech startup building open‑source technology for virtualizing Kubernetes. We are distributed globally with a remote‑first culture.

About the Role

Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You’ll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.

Responsibilities

• Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues.
• Provide conversational, technical support primarily through Slack channels and our ticketing system.
• Collaborate with engineering to escalating critical issues, communicate customer needs, and influence product improvements.
• Document common issues, solutions, and best practices to build our knowledge base.
• Occasionally provide flexibility for urgent customer issues or support across time zones.

Requirements

Nice to Have

Benefits

vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team.

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