IT Technician Level 2

IT Technician Level 2

Blainville, QC, Canada Req # Wednesday, January 24,

WHO WE ARE

With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business.

We are people with GRIP : Go-Getter, Renders Service, Innovative, and Passionate for succeeding.

The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components :

Our Employees : Offer an employee journey where people grow personally and professionally

Our Community : Make this world a better place

Our Clients : Help customers’ employees go home safely

Our employees have spoken! SPI is officially certified as a

INTERESTING LINKS

OUR OFFER

Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry.

• Group RRSP (matched by the employer)
• Flexible group insurance plan
• Access to a gym on the worksite
• Reimbursement for physical activity
• Employee discount on all our products
• Access to a telehealth program (% provided by the company)
• Program offering support to employees in need (SPI Connection Committee)
• Employee Assistance Program (EAP) gives you access to professional advice in all health matters
• Volunteer program (time paid for a cause that matters to you)
• Referral program with a $ bonus
• Continuous training and career opportunities
• A stimulating work environment filled with exciting challenges

And the possibility of working in an environment where YOU matter!

Telework 2-3 days per week and 2-3 days in our Blainville offices.

YOUR CHALLENGES

Reporting to the IT Director, you will support all users regarding IT requests and incidents while prioritizing outstanding customer service.

To achieve service standards, you will build collaborative relationships with customers and team members through efficient and timely communication.

YOUR RESPONSABILITIES

• Solve technical problems sent to the portal and related to computer systems, software and hardware;
• Document technical interventions;
• Manage all equipment and support users;
• Train new employees;
• Install and modify workstations;
• Participate in the development and deployment of internal technological systems.

YOUR SPECIFIC MEASURES OF SUCCESS

• Satisfaction rate of internal customers;
• Answer support requests according to current service levels;
• Reduce the number of problems related to similar or related incidents.

WHAT WE ARE LOOKING FOR

• DEC and / or college degree and / or equivalent experience;
• 2 to 3 years of experience in technical support;
• Experience with management programs (SharePoint and Active Directory);
• Relational and communicational skills focused on customer service, active listening and empathy; and a good understanding of the customers’ needs while promoting effective dialogue
• Strong technical problem-solving skills in a technical support and office environment;
• Excellent team player, ease of learning, versatility and sharing of knowledge.

Every day, our values guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference!

You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you!

SPI Health and Safety is an equal opportunity employer and is committed to treating all people in a way that allows them to maintain their dignity and independence.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.