NATIONAL OCCUPATION CODE 64409
POSITION TYPE FULL-TIME, Work From Home
Job Overview :
Successful candidates will provide exceptional service to customers requiring information, support and guidance in an inbound Contact Centre with no sales component.
All successful candidates will complete 5 days of self-led training starting at $16.30 / hour and can earn up to $18 / hour in total compensation plus incentives.
Summary of Accountabilities :
- Meet or exceed established performance targets / KPI’s;
- Provide complete and accurate information in a professional, courteous and pleasant manner;
- Identify customer’s needs through effective probing and listening;
- Recommend appropriate options and solutions to fulfill customer’s need;
- Complete post call documentation accurately and timely.
Required Skills and Attributes :
- Excellent customer service skills providing a positive customer experience with every call;
- Proven effective communication skills (listening / verbal / interpretation);
- Multi skilling (reading, keying and listening);
- Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie.
- internet and smart phone navigation);
- Drive for helping customers and providing engaging, polite, professional and helpful service;
- Team player; coachable and open to feedback.
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