Inventory Coordinator

About the Role

With exceptional customer service as fundamental for all operations at the Cougars Campus Store, the Inventory Coordinator assists in all aspects of online orders, receives and processes shipments, offers general administrative assistance, and provides ongoing support to all inventory processes and merchandise movement.

This position is also responsible for all outgoing shipments to ensure they are processed in a timely and efficient manner, thereby improving store profitability and promoting textbook affordability. Other duties include : offering general store support, processing merchandise returns, as well as assisting with convocation and other events across campus.

Responsibilities

Responsibility 1 (15 %) : Online Order Fulfillment

Fulfilling, picking and processing online orders and meal plan orders daily , with an emphasis on taking the lead during back-to-school periods.

First point of contact for resolution of all online customer service issues and communications including monitoring Campus Store email and website chat.

Refund or cancel orders in the Campus Store ERP as required.

Assists with monitoring the status of backorders by liaising with the text, trade and general merchandise departments on late, missing or unfulfilled orders from vendors

Assists with overseeing the online order / return window to offer the highest level of customer service during the back-to-school period.

Responsibility 2 (60%) : Shipping and Receiving (Inventory Processing)

Assists the Inventory Control Supervisor with the receiving of new goods; including quality control, counting, matching quantity received to quantity billed and checking for correct items and provides a copy of the invoice to the ICC noting discrepancies.

Informs Inventory Control Supervisor of items received without an invoice.

Use the Campus Store ERP to create an item receipt to add the merchandise to the system, making it available for purchase.

Assists Inventory Control Supervisor with invoice reconciliation, credit reconciliation, order tracking and issue resolutions.

As directed, send invoices and receiving documents to Accounts Payable.

Ensures all areas of the backroom are neat, tidy, safe and organized.

Assist the Inventory Control Supervisor in processing damaged or defective merchandise including contacting the vendor for approval to return and credit note.

Assists the Inventory Control Supervisor in returning damaged or overstock merchandise to vendors; including printing pick lists, picking items and ensuring accuracy, noting damage where necessary, preparing shipping documents and packaging returns.

Responsibility 3 (20%) : Inventory and Merchandise Support

Performs E-book reconciliation as directed by the Inventory Control Supervisor

Executes daily inventory counts as assigned by the Inventory Control Supervisor; including identifying items to be counted, submitting results to the ICC and recounting as needed.

Assist Inventory Control Supervisor in preparing full physical inventory sessions, recounting, and resolving discrepancies.

Report any inventory concerns, errors, or discrepancies to the Inventory Coordinator.

Use the Campus Store ERP to create bundle adjustments for course materials or promotional sales as directed by the Inventory Control Supervisor.

Adhere price tags or asset protection security to items received, as directed by the Inventory Control Supervisor.

Update retail pricing as directed, including price increases, “as-is” clearance pricing, and periodic mark-downs.

Assists with store merchandising and stock replenishment with other members of campus store as needed.

Work with the Retail Supervisor and Merchandising Specialist to move newly received merchandise to the floor.

Responsibility 4 (10%) : Customer Service and Campus Engagement

Supports front-line customer service with all general enquiries including, but not limited to, textbooks, general merchandise, digital print services, ONE Card, and all products and services available through the CCS as needed.

Works with MRU partners and stakeholders outside of the Cougars Campus Store on projects such as the Crowchild Classic, convocation, sales at games, etc.

Understands and adheres to MRU’s Mission, Vision and Values by embodying the service values of integrity, respect, professionalism and accountability.

Qualifications

Completion of a post-secondary certificate or diploma program (minimum one year).

At least 18 months of related experience in a high-volume retail environment, including stock processing and reconciliation of online orders.

Proficiency with ERP systems and strong working knowledge of Google Sheets and Microsoft Office.

Solid understanding of inventory management systems, online order processing, and shipping procedures.

Strong attention to detail, with the ability to count accurately and recognize the impact of inventory decisions.

Proven ability to prioritize and manage multiple tasks in a fast-paced environment.