Operations Manager

My Insurance Broker, 6-50 West Wilmot Steet, Richmond Hill, Ontario, Canada

Job Description

Posted Friday, January 2, 2026 at 5 : 00 AM

Job Title : Operations Manager

Employment Type : Full-time / Permanent

Salary Range : $75,000 - $90,000

Who we are

Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships with Canada's leading insurance companies. With multiple offices across Southern Ontario and a dedicated support center in Richmond Hill, we are committed to delivering superior pricing, comprehensive coverage, and exceptional service to our clients.

About the role

As an Operations Manager, you will be responsible for overseeing the efficiency and effectiveness of underwriting, policy issuance, and claims processes. This role focuses on driving process improvements, ensuring compliance, and delivering high-quality service that aligns with company goals and industry standards. You will collaborate closely with internal teams, brokers, and carrier agents to ensure smooth operations and foster strong relationships. The role requires a dynamic leader with a comprehensive understanding of insurance principles, excellent communication skills, and a strong commitment to operational excellence and continuous improvement, along with a passion for driving team success.

What you’ll be doing

Operational Oversight

• Oversee underwriting processes, policy administration, and claims processing to ensure adherence to company standards, industry regulations, and compliance requirements.
• Ensure timely and accurate issuance of policies and processing of claims, addressing any discrepancies or issues that arise.
• Foster a strong partnership between the underwriting team and brokers to ensure smooth workflows and high satisfaction levels.
• Identify inefficiencies in workflows and lead initiatives to streamline processes, reduce cycle time, and improve productivity.
• Identify operational gaps in underwriting, processing, and claims workflows.
• Collaborate with the Training Department to design and implement targeted training programs to address skill gaps and improve team performance.

Leadership & Team Management

Process Improvement & Optimization

Compliance & Risk Management

Reporting & Analytics

What we need you to bring

My Insurance Broker is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We welcome and encourage applications from individuals of all backgrounds and are dedicated to employment equity.

We are committed to providing accommodation upon request for applicants and employees with disabilities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of our hiring process, please inform us and we will work with you to meet your needs.

Your application will be reviewed by a member of our recruitment team who will carefully assess your qualifications - never AI. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

My Insurance Broker, 6-50 West Wilmot Steet, Richmond Hill, Ontario, Canada

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