RPN CARE MANAGER

Job description

Did you know that Qualicare is also Great Place to Work certified? 91% of our employees agree that Qualicare is a Great Place to Work and we are so proud of our company’s culture based on Respect, Fairness, Credibility, Pride, and Camaraderie.

Qualicare received this ranking after a thorough audit’ by the Great Place to Work® team. The process involves an analysis of the trust levels and culture in an organization through an anonymous survey of its employees.

Learn more about the Great Place to Work at : www.greatplacetowork.ca

TITLE OF POSITION : PART TIME RPN CARE MANAGER

Job Summary :

The Nurse Care Manager is accountable and responsible for planning, directing, and evaluating client and staff; implementing the standards of care;

and the development of staff personnel. The Care Manager provides leadership and direction in all aspects of client care.

Care Manager functions and participates in the development, implementation, monitoring and evaluation of client programs and services while upholding Qualicare brand standards.

This individual will assist in the delivery of home care services including client assessments, health

education / counselling and follow-up care. The care manager reports to Director of Care. and potentially will grow to a full time position.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Implements administrative and client care policies and practices for the Qualicare location in compliance with provincial regulations;

Consults with supervisor and staff, individually or in groups, regarding clients, families, special programs and service programs

• Oversees client care management processes including intake-to-client conversions, case set-up, customer service, and converting inquiries to service provision;
• Assures that skilled nursing and other therapeutic services are provided under the supervision and direction of a physician or a Registered Nurse;
• Consult with physicians in matters relating to client care services;

Serves on the Professional Advisory Committee and periodically reviews policies relevant to client care with the committee

Directs the implementation of service goals and objectives

• Develops standards that ensure safe and effective services to clients and families;
• Oversees the implementation and evaluation of client care services inclusive of regulatory licensure, certification criteria and accreditation standards;
• Collaborates in the development of an effective and efficient client care documentation system including statistical compilation and analysis relative to cost and staff service delivery;

Achieves / exceeds client satisfaction and investigates issues and follows up promptly; Staff Management & Development

• Conducts employee selection processes including recruitment, hiring and onboarding of staff;
• Supervises, schedules and manages overall performance of staff including compensation;

Assist and does scheduling in absence of care coordinator

• Assesses appropriate staff supervision during all service hours and directs staff in performance of their duties;
• Directs and supervises professional and auxiliary personnel rendering client care services which include scheduling staff for both new and existing client engagements;

Ensures staff development including caregiver orientation, in-service education, continuing education and evaluation of staff

• Verifies credentials and qualifications for caregiving personnel;
• Establishes job functions, qualifications and job descriptions for staff classification;
• Utilizes capabilities of nursing and paraprofessional personnel in the development of orientation and staff education programs;

Responsible for familiarizing the employees with all laws and regulations, and shall have copies of the rules available for their use

Achieves / exceeds employee satisfaction and investigates issues and follows up promptly; Quality Assurance / Quality Improvement / Risk Management

• Participates in the review, analysis and appraisal of the effectiveness of the Qualicare program;
• Directs and monitors organizational performance improvement activities;

Oversees Quality Assurance and utilization review activities

• Coordinates with the Quality Assurance Committee in the timely implementation of corrective action plans and controls;
• Oversees organizational risk management program and ensures compliance with federal and provincial / state legislative requirements in areas such as health, employment, and occupational health & safety;

Evaluates service policies and functions which affect the Qualicare location, and recommends proposals for changes

• Evaluates the performance of the individuals in the program in relation to established standards and the individual's professional development;
• Implements utilization review activities;

Self-Development

Participates in selective conferences and workshops to promote knowledge in community health trends, efficiency in job performance and overall professional growth

Establishes and evaluates performance, personal goals and objectives for advancement in planning for personal growth

Perform other duties as assigned

EDUCATION / EXPERIENCE REQUIREMENTS

Registered Practical nurse

Minimum five (5) years of clinical experience with at least half of that time working in home health or related health care organization.

Minimum three to five years of direct employee supervision.

Possess exceptional nursing assessment skills

Proven ability to build quality and implement improvements with the operation

Excellent interpersonal skills and analytic / critical thinker. Excellent customer service skills

Excellent customer service skills and ability to deal tactfully with clients, staff and community

Policy development is an asset;

Understands provincial regulatory compliance