Infrastructure Integration Specialist NS - Senior

Deliverable : KTLO Data Centre Support Project Refreshes Decommissioning (Networkor Server).

Responsibilities :

• Provideguidance / training and technical expertise to junior staff.
• Fulfilmandated Data centre availability reliability efficiency and uptimeservice commitments.
• Engagingappropriate internal or external service provider resources asrequired to resolve issues in order to mitigate support failure andinterruption to Data centre operations.
• Guidingmonitoring and coordinating work conducted by internal and externalservice providers providing direction on work procedures andensuring mitigation of adverse impact.
• Maintenanceand support of the IT hardware infrastructure at the Data centers.
• Analysisand resolution of hardware and server incidents and problems forinfrastructure.
• Documentationand implementation of infrastructure Change Requests.
• Updatingincident and problem tickets reporting on incidents problems andchanges identification and mitigation of risks to theinfrastructure updating the Configuration Management Database.
• MakingChanges and recommendations for enhancing server infrastructuredecommissioning of hardware including servers storage devices andother relevant components including coordination ofdisposal.
• Availablefor oncall support when required.
• Workingknowledge of network topology security architecture server buildand physical infrastructure and deployment models.
• Serverinstallation andconfiguration.

Requirements

Experienceand Skill SetRequirements :

SkillSet / ExperienceRequired :

TechnicalSkills :

• Demonstratedknowledge building ITinfrastructure.
• Demonstratedknowledge working with and supporting multiple technicalteams.
• Demonstratedknowledge with VCentre VMware and building and maintaining virtualservers.
• Demonstratedknowledge building and supporting servers of WindowsSolaris AIXMainframe.
• Demonstratedknowledge of networking installation supporting and configuringnetwork devices (routers switches firewalls and loadbalancers).
• Demonstratedknowledge implementing and supporting securityarchitecture.
• Demonstratedknowledge building and supporting backupinfrastructure.
• Demonstratedknowledge installing configuring and supporting SAN and TapeLibraryInfrastructure.
• Demonstratedknowledge of server installation and configuration and loading ofthe Operating System including virtualservers.

Working in anUptime Tier IV Datacentre :

• Demonstratedknowledge with ITIL concepts andprocedures.
• Demonstratedknowledge with Corporate Change Incident Problem and ReleaseManagement.
• Demonstratedknowledge of Data centre Protocols and Procedures Guides andworking in an Uptime Certified Tier IV & Tier II Datacentre.

ProblemSolving :

Demonstratedknowledge of problemsolving techniques to provide leadership andsolutions which deal with a variety of advanced systemsadministration technical operational and service problemsefficiently and effectively (e.

g. troubleshooting persistentproblems arising from diversesituations).

• Demonstratedknowledge to fulfil mandated Data centre availability reliabilityefficiency and uptime servicecommitments.
• Demonstratedknowledge for engaging appropriate internal or external serviceprovider resources as required to resolve issues in order tomitigate support failure and interruption to Data centreoperations.
• Demonstratedknowledge of guiding monitoring and coordinating work conducted byinternal and external service providers providing direction on workprocedures and ensuring mitigation of adverseimpact.

GeneralSkills :

• Demonstratedability for strong documentation and writingskills.
• Demonstratedknowledge for providing incidentresolution.
• Demonstratedknowledge of engaging vendors to addressincidents / issues.
• Demonstratedability of working with and supporting multiple technicalteams.
• Demonstratedknowledge in using Office 365 Remedy / eSMT ticketing system.

Experience and Skill Set Requirements : Skill Set / ExperienceRequired : Technical Skills : Demonstrated knowledge building ITinfrastructure.

Demonstrated knowledge working with and supportingmultiple technical teams. Demonstrated knowledge with V-Centre,VMware and building and maintaining virtual servers.

Demonstratedknowledge building and supporting servers of Windows 2008, 2012,2016, Solaris, AIX, Mainframe. Demonstrated knowledge of networkinginstallation, supporting and configuring network devices (routers,switches, firewalls and load balancers).

Demonstrated knowledgeimplementing and supporting security architecture. Demonstratedknowledge building and supporting backup infrastructure.

Demonstrated knowledge installing, configuring, and supporting SANand Tape Library Infrastructure. Demonstrated knowledge of serverinstallation and configuration, and loading of the Operating Systemincluding virtual servers.

Working in an Uptime Tier IV Datacentre : Demonstrated knowledge with ITIL concepts and procedures.Demonstrated knowledge with Corporate Change, Incident, Problem,and Release Management.

Demonstrated knowledge of Data centreProtocols and Procedures Guides and working in an Uptime CertifiedTier IV & Tier II Data centre.

Problem Solving : Demonstratedknowledge of problem-solving techniques to provide leadership andsolutions, which deal with a variety of advanced systemsadministration, technical, operational and service problemsefficiently and effectively (e.

g. troubleshooting persistentproblems arising from diverse situations). Demonstrated knowledgeto fulfil mandated Data centre availability, reliability,efficiency and uptime service commitments.

Demonstrated knowledgefor engaging appropriate internal or external service providerresources, as required, to resolve issues in order to mitigatesupport failure and interruption to Data centre operations.

Demonstrated knowledge of guiding, monitoring, and coordinatingwork conducted by internal and external service providers,providing direction on work procedures and ensuring mitigation ofadverse impact.

General Skills : Demonstrated ability for strongdocumentation and writing skills. Demonstrated knowledge forproviding incident resolution.

Demonstrated knowledge of engagingvendors to address incidents / issues. Demonstrated ability ofworking with and supporting multiple technical teams.

Demonstratedknowledge in using Office 365, Remedy / eSMT ticketingsystem.