service desk analyst
- Work Term : Permanent
- Work Language : Bilingual
- Hours : 37.5 to 40 hours per week
- Education : Bachelor's degree
- Experience : Experience an asset
- or equivalent experience
Work setting
Help desk
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Supervision
No supervision responsibility
Computer and technology knowledge
- BMC Remedy
- Device drivers
- Networking hardware
- Desktop applications
- Mail server software
- Communication software
- MS Office
- MS Windows
- TCP / IP
- Wireless networks
Type of experience
Call centre
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
Other benefits
- Free parking available
- On-site amenities
- Other benefits
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