Quality Manager

Manager - Corporate Quality & Planning

Number of Openings : 1

Division : Corporate

Full / Part Time / Casual : Full-Time

Program : Corporate

Regular / Temporary : Regular

Location : Head Office - Dundas

Union : Non-Union

Hours of Work : Monday to Friday 8 : 30-4 : 30

37.5 hours biweekly

Posting Date : August 8, 2024

Closing Date : August 29, 2024

Wage : Wage Band 5-8

$29.95-$55.26

French Language Skill Requirement : N / A

POSITION SUMMARY :

The Manager Corporate Quality & Planning (M-CQP) assumes a leadership role and is accountable for the efficient operations and delivery of strategic business analyses in support of corporate goals and objectives, as well as in the quality improvements functions at St.

Joseph’s Home Care. This role manages planning, development, implementation and evaluation of the business planning and quality directives.

The M-CQP catalogues, documents, and re-engineers business processes in order to optimize efficiencies and service delivery.

In addition, the M-CQP performs quality reporting, strategic planning, Accreditation activities, project planning, Patient & Family Advisory work, and general quality control functions.

The M-CQP represents Home Care in various internal and external work groups / committees.

The M-CQP actively works to support the President, Sr. Director, Sr. Managers and Managers in their execution of quality and continuous improvement activities of the organization.

In addition, the M-CQP directly supports others by providing internal expertise, reporting, analysis, and general guidance.

The M-CQP participates as a resource for the St. Joseph’s Healthcare Hamilton Quality Committee Board of Directors, and coordinates Board of Directors information, as well as engages in collaboration activities, with other system Quality Managers on a regular and on-going basis.

CORE DUTIES AND RESPONSIBILITIES

Quality

• Evaluating, developing, adjusting, reviewing, and implementing corporate quality policies, processes and work tools, including the corporate Risk (RSK) policies and forms.
• Acting as Subject Matter Expert on quality and Accreditation matters.
• Creating information packages, and participating as a Resource Expert to Board of Directors Quality Committee.
• Preparing reports, presentations, work sheets, quality assessment tool, etc. as required.
• Working with others to find continuous / quality improvement opportunities.
• Facilitating process mapping, operational effectiveness reviews, SWOT analysis etc. among groups of diverse SJHC employees and leaders.
• Actively collaborating with other Quality leaders throughout St Joseph’s Health System.
• Managing quality and / or project management documentation to best practice standards.
• Developing and implementing corrective action plans to support quality and continuous improvement initiatives.
• Generating, monitoring, evaluating, and / or reporting on various quality metrics, trends and data as required.
• Represents SJHC on the St Joseph’s Health System’s Patient & Family Advisory Committee (PFAC).
• Preparing SBAR documents (situation, background, analysis, recommendation) and quality Scorecards.
• Developing ad hoc management reports.
• Managing data reporting for : SJHC Strategic Plan, SJHC Organizational Scorecard, Quality Improvement Plan reporting etc.
• Developing and monitoring the Quality Department specific goals and objectives in alignment with the corporate strategic goals and objectives.
• Managing the SJHC Quality Improvement Committee.
• Supporting other Leaders in Client Safety Incident reviews, corrective action planning, reporting requirements etc.
• Coordinating the systematic collection and root cause analysis of quality information and data.
• Engaging as a Change Agent to move the quality improvement cycle forward.
• Preparing Quality Improvement Plan (QIP) reports, collaborating with other Managers on QIP initiatives and QIP payouts.
• Environmental scanning for emerging risks as related to quality.
• Collaborates with OHS on annual flu campaign and other combined quality / safety initiatives.
• Identifying and developing both qualitative and quantitative tools / instruments necessary to enable ongoing monitoring and evaluation of defined performance measures and outcomes.

Business Development / Strategic

• Supporting the operationalization of the strategic plan by serving as a resource to the development and implementation of :
• organization-wide quality and client safety initiatives.
• program-specific continuous improvement plans.
• monitoring of poor and marginalized improvement initiatives.
• Performing project management functions as needed.
• Managing the Accreditation processes.
• Assisting in Request for Proposal processes.
• Developing business cases for potential partnerships, as well as mergers and acquisitions as requested by Executive Management.
• Facilitating the SJHC corporate strategic planning process and recommending strategic direction at both the corporate and functional levels.
• Prepare presentations and / or submissions as identified by the senior team for external purposes to heighten awareness and promotion of the organization.
• Supporting the President and / or Sr. Director in ad hoc projects.

Management

• Managing the recruitment, selection, orientation, training, professional development, coaching, progressive discipline, and Performance Management requirements of any future quality team members.
• Maintaining high levels of staff motivation and commitment to the delivery of the quality objectives.
• Maintaining high levels of teamwork, integrity, and confidentiality among all staff.
• Establishing and maintaining positive working relationships with internal and external stakeholders.
• Responding to inquiries or requests from executives, managers, all internal and external stakeholders as it relates to the various quality activities.
• Participating on the Corporate Leadership Committee, other internal working groups as necessary.
• Assuming the role of Competent Supervisor as related to Occupational Health and Safety Act.
• Ensuring staff compliance to policy, procedure, safety, and all applicable legislative requirements at all times.
• Ensuring staff compliance to quality protocols and initiatives, contributing to quality improvement initiatives.
• Ensuring staff compliance to corporate training requirements (Surge, in-class etc).
• Actively and positively promoting SJHC as a quality service provider.
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of all electronic medical record systems used (including but not limited to Procura and HPG).

CORE COMPETENCIES

• Regularly demonstrates our mission, vision, and values :
• Support compassionate care, faith, and diversity.
• Deliver quality care, pursue, and share knowledge, respect diversity, remain faithful.
• Commit to working every day with dignity, respect, service, justice, responsibility, and enquiry.
• Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others.
• Actively promotes a healthy, supportive, and inclusive work environment.
• Proactively contributes to initiatives, supporting and encouraging positive change.
• Ability to engage in effective problem solving, possess logic and analytical thinking.
• Skilled in critical thinking.
• Skilled at thinking about creative solutions to complex problems.
• Solid team-based approach to everyday work activities.
• Superior communication skills both verbal and written, with an excellent customer service mindset.
• Positive and professional, with a can do attitude.
• Willingness to regularly go the extra mile and actively support co-workers / direct reports.
• Ability to demonstrate leadership and mentoring skills, to motivate and help others grow.
• Strong knowledge of quality outcomes and streaming processes to find efficiencies.
• Strong abilities in program planning, implementation, evaluation.
• Superior organizational and planning skills.
• Proven ability to be detail-oriented.
• Maintaining ongoing compliance to corporate policies and procedures, health and safety regulations, and relevant external standards.
• Participating fully in both internal and external training requirements.
• Participating fully in corporate quality initiatives.
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of all electronic medical record systems used (including but not limited to Procura and HPG).

KEY EDUCATION AND EXPERIENCE

• Master’s level education in Business or related field, preferred.
• University or College level degree in Quality Control or related field, required.
• Quality designation (ASQ, SQA, CQT etc.), an asset.
• 3-5 years of management experience, preferred.
• 3-5 years of quality-related experience, required.
• Previous experience in data collection and analysis, required.
• Proficiency in use of office support software (Word, Excel, PowerPoint and Access), required.
• Member in good standing with a professional association, preferred.
• Excellent understanding of relevant legislation and general legal framework, required.
• Previous experience in a healthcare and / or non-profit environment, preferred.

St. Joseph’s Home Care is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people.

To request any accommodations in the recruitment process (including alternate formats of materials or accessible meeting rooms) please let the hiring manager know prior to interviewing.

Should you wish to conduct your interview in the French language, please contact our head office location to make arrangements prior to interviewing.

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