Front Desk Worker

Position: Front Desk Worker, Central City Housing Society

Located on the Skwxwú7mesh (Squamish) Nation xwməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ /Selilwitulh (Tsleil-Waututh) Nation in Vancouver BC.

About Central City Foundation and Housing Society

Central City Foundation is the legacy that was created in 1907 when a small group of women and men in Vancouver came together to help their neighbors in need. We believe in the intrinsic value of human beings, in their agency and right to self-determination. Our goal is to build a resilient, caring and inclusive community where it is possible for all people to overcome injustice, participate and thrive. The foundation’s capital is mobilized for good through investments in social purpose real estate, grants and programs that support a diverse array of community-led solutions. Central City Foundation currently owns five properties in BC that help provide low-income housing, support for families, Indigenous-led programs, addiction treatments and support for social enterprise. Our low-income housing is operated through our affiliated organization, the Central City Housing Society.

Opportunity:

Central City Housing Society operates 2 SRO buildings in the downtown eastside (Abbott Mansion & Cosmopolitan Hotel) with a combined capacity of 112 units. Positions are available for day, evening and overnight shifts.

● Reporting to the Building Manager

Primary Purpose:

The primary purpose of the Front Desk Worker is to ensure the safety and security of the premises and its residents. This position is responsible for monitoring the front office, building security (including camera and front door access), maintaining the logbooks, general well-being of residents, tracking guests, and ensuring the building is a safe and welcoming place for our residents and visitors. This role requires that you are prepared and responsive, willing to meet challenges directly.

Essential Duties:

● Control building access, greeting residents & visitors

● Interacting with residents, responding to enquiries and performing security duties for the facility such as monitoring the front door

● Ensuring and enforcing community rules

● Logs relevant entries into the logbook

● Responding to emergency situations according to building policies and procedures

● Helps ensure the cleanliness of the building.

● Attends staff meetings and trainings as required

● Performs duties as assigned by the Building Manager

● Ensure service delivery is consistent with Central City Foundation’s Mission and Mandate.

Requirements:

The core of our business is serving the inner city community; therefore, a critical success factor for any person who joins the Central City Housing team is to have an in-depth understanding of the DTES community, anti-oppression work, intersectionality and the legacy of colonialism in our community.

● Commitment to working with people who are struggling with substance use and/or mental wellness and wellbeing.

● Team members are expected to have gained this understanding through lived experience, as well as any post

● Ability to communicate effectively with residents, tenants and staff, verbally and in writing

● Ability to remain calm and non-judgmental while diffusing conflicts and problem-solving

● Flexible schedule including evenings, weekends, and on-call.

Qualifications:

● Grade 12 Secondary Education or higher

● Current First Aid Certificate and experience with overdose response

● Experience or training in de-escalation and/or conflict resolution

● Ability to complete a Criminal Record check to the satisfaction of CCHS

Preferential and limited hiring assist CCHS to achieve diverse and equitable representation in our workplace and to recruit employees whose identities enrich the ways in which we accomplish our mission and serve the community. As a result, preference will be given to Indigenous applicants and folks from other equity seeking groups.

We are accepting applications and interviewing on an ongoing basis.

Job Types: Full-time and part time positions - day, evening & overnight

Wage: $21.00 per hour plus benefits (+$0.75 Evenings, +$1.25 Overnight)

Email resumes: