Sr Sales Associate

Description

The Senior Sales Associate ensures that the Foothills (High River) Thrift Store is organized, neat and provides service to customers.

In addition, they contribute to the store's success by assisting the Thrift Store Manager in executing store operations.

Key Responsibilities

• Operations
• Assist the Thrift Store Manager in executing store operations.
• Determine and maintain appropriate stock levels.
• Supervise and participate in sorting and tagging merchandise, unloading donations, stocking shelves, and performing cash transactions.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, meeting sales targets, customer service, merchandising, marketing, and public relations are achieved.
• In consultation with the Thrift Store Manager, develop / plan the store layout to attract customers, including window displays and merchandise displays, decide on in-store promotions and auctions, and advise on any recommendations for new racks, shelving, and signage.
• Serve customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions, and complaints, and discussing with the Thrift Store Manager as needed.
• Ensure accuracy in the completion of all customer transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control : retrieve, sort, price, and discard or recycle any stale or unsaleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing Tidy Maintenance.
• Human Resources
• Participate in the regular supervision of staff and volunteers; assist in the completion of regular performance evaluations and appraisals with the Corps Officer.
• Assist with staff and volunteer orientation and training for all aspects of merchandise handling including receiving, sorting, stocking, and checkout as well as all aspects of customer service.
• Monitor employee and volunteer performance, and report any concerns / questions to the Thrift Store Manager.
• Assist with planning and coverage for vacation / sick days.
• Provide corrective feedback to improve employee and volunteer performance; positive feedback (reinforcement) to recognize good performance.
• Assist in ensuring that all ongoing mandatory employment requirements are met and maintained i.e., e-learning Health and Safety training, Presidium Abuse Prevention training, background checks etc.
• Communication
• Communicate any maintenance issues in a timely manner to Corps Officer.
• Communicate regularly with the Corps Officer to ensure consistent adherence to Ministry Unit Store Policies / Promotions and for support as needed.
• Determine and submit requests regarding in-store operational needs and supplies, as necessary.
• Health and Safety
• Assist with monitoring staff safety practices in compliance with health and safety standards, policies, and procedures, and prepare, submit, and act on incident reports;

provide calming intervention as required ensuring the safety of everyone.

Assist with ensuring in-store safety for staff, volunteers, and customers i.e., snow removal, clear fire exits, no obstacles inside / outside store, spillage, and store cleanliness;

ensure property (store) is secure at all times.

• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies / Promotions, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Perform other position-related duties as required.

Qualifications And Education Requirements

NOTE : For some jobs, you may be required to provide validated educational documentation.

Education / Certifications

• Completion of some high school coursework.
• Alternative combinations of education and experience may be considered.

Experience

• Have a minimum of two (2) years of prior related experience, including retail, marketing, and supervisory experience.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e., bank deposits, summary reports, etc.
• Basic math skills are required to calculate discounts and percentages.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Preferred Skills / Capabilities

• Adaptable, proactive and a self-starter.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to learn, adapt, and utilize technology and processes quickly.
• Attention to detail, problem solving and analytical skills.
• Self-motivated / disciplined.
• Lead by example, demonstrating a strong work ethic and a willingness to learn and be flexible.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Self-directed with superior organizational skills, attention to detail, time management skills, ability to prioritize and effectively handle multiple priorities / tasks;

the ability to complete assignments and meet competing deadlines with minimal supervision.

• Must have strong interpersonal and communication skills (written / oral).
• Valid Alberta Class 5 Driver’s License, own vehicle, and insurance; a current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Must provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required.

The screening is secured either through the national Canadian Police Information Centre (CPIC) or through the local police detachment.

May require screening through The Salvation Army Abuse Registry.

Successful candidates, prior to hiring, may be required to provide :

• Background check consent
• A clear vulnerable sector screening
• A clean driver’s abstract
• Completion of our online Praesidium Abuse Prevention Training and required Health and Safety training.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants; however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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