Sr. Change Manager to develop the change strategy, overseeing the vision to completion, for a business transformation project for a large banking client- -1
Length of Contract : 12 months- with possibility of Extension
Physical Working Location (required) : Downtown Toronto office twice a week, remaining days are remote
Hours of Operation : 8 : 30am 5 : 00pm (exact timeframe can be flexible)
Line of Business : Finance
Our client is seeking a Change Manager on a large enterprise wide transformational program. The Change Manager will act as a People and Deployment Readiness Workstream lead overseeing and integrating the efforts of change management, training, customer experience, marketing and front line delivery.
We are looking for a strong background in strategizing and implementing change plans in data / technology / agile projects.
Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to : stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics.
The role will also call for tactical execution of the plans developed (i.e. writing and / or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.
The ideal candidate must have a robust data background and be proficient in the following areas :
Responsibilities :
- Issuing project communications and creating engaging PPT decks.
- Conducting thorough stakeholder impact assessments
- Creating comprehensive change management strategy roadmaps and timelines
- Managing and facilitating training sessions for project stakeholders.
- Experience in business process documentation and technical writing is highly desirable.
- Creating transition and sustainment plans to support project closure.
- Lead People and Deployment Readiness Workstream including integrating the efforts of change management training, customer experience, marketing and front line delivery
- Background in project management is an asset (similar skills required)
- Apply a structured change management approach and methodology for the changes impacting employees and customers
- Develop a change management strategy based on assessment of the change
- Execute on the tactical details of each plan
- Support the communication, training and engagement efforts of employee-facing managers and business leaders
- Be an active and visible coach to executive leaders who are change sponsors
- Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
- Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
- Work with project managers and teams to integrate change management activities into the overall project plan
Must haves :
- Minimum of 5 to 7 years of dedicated Change Management experience leading teams and / or workstreams
- Experience working on a large scale business transformation project - that will affect employees and customers.
- Banking / FI exp
- Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion the role will entail both strategic and tactical efforts
Nice to Haves :
- Certification in Change Management methodology
- Familiarity with Project Management approaches, tools and phases of the project lifecycle
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