Senior Client Success Manager

Overview

Our client is seeking a highly skilled Senior Client Success Manager to join their team. This role ensures that landlord obligations outlined in leases are met while managing projects to deliver on time, on budget, and to quality standards. The successful candidate will bring strong project management expertise, construction knowledge, and the ability to build and maintain positive relationships with multiple stakeholders.

Responsibilities

• Review tenant leases and ensure landlord responsibilities are fulfilled
• Oversee general contractors performing landlord work and report progress to leadership
• Maintain clear and consistent communication with stakeholders throughout the project lifecycle
• Manage projects to meet contractual obligations and ensure timely completion
• Coordinate design reviews between general contractors and tenants, securing tenant sign-off
• Chair regular project meetings with tenants and contractors
• Process change orders and cost tracking in Construction Manager, ensuring approvals are documented
• Monitor quality control and assurance processes, including consultant and testing reviews
• Manage tenant relationships by understanding goals and representing their best interests
• Resolve project issues through collaboration and escalate as needed based on contractual requirements
• Review and process invoices, maintain accurate cost tracking in Yardi, and complete monthly forecasting
• Own and monitor project budgets, escalating additional costs for approval before proceeding
• Track and manage schedules to minimize delays and cost overruns

Qualifications

If you are interested in this role and meet the above criteria, please click the "Apply" button to send your resume directly to Bobi-Jo Warner .

Recruitment Partners Inc is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.

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