Duty Free Shift Supervisor

Grow With Us!

Hudson and Duty Free are North America's leading travel retailer. For over 30 years, Hudson and Duty Free has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What We Will Offer You :

• Competive Salary of : $50k-60k
• 20% Hudson Employee Discount
• 50% Hudson Food and Beverage Discount
• Paid Time Off
• Personal and Parental Leave Programs
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development
• YVR Commuter Program
• Referral Bonus up to $500

This Shift Supervisor Job Is For You, If You Would Enjoy :

The successful candidate will be responsible for managing the store and its shift team, and ensuring the highest level of customer service.

The Shift Supervisor will inspire, lead, and develop a team of sales associates to deliver on the company objective of excellent proactive service to ensure an exceptional customer experience.

Working at the World Duty-Free at Vancouver International Airport

Your Team is counting on you as a Shift Supervisor to :

• Provide flexibility to work any shift (Weekdays, Weekends & Holidays)
• Work full-time

Key Responsibilities :

Selling and customer experience, team and service management, and product and presentation management

Promote quality customer service among staff by acting as a positive role model

• Maintain employee attitude and morale by recognizing outstanding performance and service, motivating, and developing staff
• Analyze sales data to set sales goals and implement sales programs to meet targets
• Ensure pricing, signing, and ticketing of merchandise are accurate
• Responsible for opening and closing the store and securing all assets
• Ensure that the store is in compliance with all Airport, Provincial, and Federal employment laws / regulations
• Oversee inventory counting at the end of the shift and conduct staff bag checks
• Assume Terminal Manager's responsibility in his / her absence
• Ensure all health and safety protocols are adhered to at all times
• Reconciliation of cash, card, and bank deposits
• Investigate any cash discrepancies together with the cashier to identify and solve problems
• Organize and coordinate shift plans.

Required Qualifications :

• 3+ years of retail experience with at least 1 year in a supervisory / leader role within the cosmetics retail / service industry
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent listening and communication skills
• Proficient in MS Excel and adaptable to other systems as required
• Strong working knowledge of retail operations, including cash and inventory control, markdown compliance, merchandise handling, and shrink management
• Ability to work flexible shifts, including weekends and holidays
• Must have a valid driver's license and vehicle due to operating hours
• Successfully clear a criminal background check RAIC requirements

Disclaimer :

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities.

Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to which will be required in this position.

Employees will be required to follow other job-related duties as requested by their supervisor / manager (within guidelines and compliance with Federal and Provincial Laws).

Dufry, Hudson and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, other non-merit factors or any other prohibited grounds of discrimination found in provincial human rights statutes.

All offers are contingent upon successful completion and passing of background checks and / or employment verification results.

Note to staffing agencies : Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates.

If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.