Instructional Designer Senior Consultant, Deloitte Global Contact Center

Job Type : Permanent

Work Model : Remote

Reference code : 127150

Primary Location : Toronto, ON

All Available Locations : Toronto, ON; Halifax, NS; Vancouver, BC; Victoria, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

What will your typical day look like?

Deloitte Global is seeking an experienced and passionate Academy Instructional Designer to join our Global Contact Center team.

As the Academy Instructional Designer, you will be crucial in developing and delivering engaging learning experiences that empower our employees to excel and deliver exceptional service to our clients.

Your expertise in adult learning theory and diverse learning styles will be crucial in crafting impactful learning journeys that drive performance and engagement.

In this role you will :

• Design, develop, and update engaging and effective training curricula for adult learners in virtual, in-person, and hybrid environments.
• Employ adult learning principles and cater to diverse learning styles to maximize knowledge retention and application.
• Create pre-and post-assessments to measure training programs' effectiveness and identify areas for improvement.
• Develop interactive activities and materials encouraging active participation and enhancing the learning experience.
• Collaborate with subject matter experts across various functions to ensure training content is accurate, relevant, and aligned with business needs.
• Provide guidance and support to facilitators, including conducting train-the-trainer sessions and observing live learning environments.
• Analyze training data and learner feedback to measure the impact of talent development initiatives and identify opportunities for continuous improvement.
• Stay abreast of emerging learning technologies and trends to incorporate innovative approaches into training design and delivery.

About the team

Global CoRe provides seven fundamental services to Deloitte around the world : knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate.

We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let’s talk about you

• Minimum of 5 years experience in the contact center industry
• Minimum of 4 years combined experience in facilitation, and / or content design.
• 4 year degree or equivalent professional experience

Preferred :

Experience with adult learning as a facilitator or instructional designer.

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada.

This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.

ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples.

We are all Treaty people.