Tenant Services Coordinator

Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6 500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia.

Further information is available

SUMMARY

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects workspace changes design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications tendering financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

Projects :

• Receives processes and validates service requests received by telephone e-mail and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet).
• Works with the Facility Managers to deliver small-scale tenant service projects; determining skills required assisting with contractor selection and monitoring performance.
• Coordinates plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position.
• Works with multiple concerned parties to ensure timely and successful project completion ensuring adherence to scope budget requirements and maintaining client satisfaction.
• Participates in the development of in-house project engineering cost estimates; design concept alternatives; standards and procedures; and Consultant Terms of Reference.
• Manages and oversees the performance of design consultants and contractors throughout the duration of a project identifying and resolving issues while monitoring and ensuring the quality of service.
• Reviews the work done by contractors reports any discrepancies to Facility Manager and requests Purchase Orders.

Health and Safety :

Communication :

Documentation :

Financial & Invoicing :

Analytics & Data Management :

Relationship Management :

KNOWLEDGE & SKILLS REQUIRED

Licenses and / or Professional Accreditation

ROLE DIMENSIONS

Project Management :

Leads small low complexity projects : 1 discipline same workgroup same location.

Communications :

Communication involves some clarifications or addressing the service requests providing instructions training explaining the approach.

Expertise :

Working knowledge in a specialized area

Problem Solving and Innovation :

Work requires understanding the nature of the challenge analysing the data and addressing it by choosing the most appropriate course of action. Sometimes the course of action needs to be determined very quickly and solutions might require knowledge of 1-3 software applications.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process please contact us at askHR. Upon request for accommodation we will consult with the applicant in question and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability.

BGIS est un employeur qui respecte légalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin dun accommodement pendant le processus de recrutement veuillez nous contacter à askHR. En cas de demande daccommodement nous discuterons avec le candidat en question et fournirons ou ferons en sorte de fournir un accommodement approprié dune manière qui tiendra compte des besoins daccessibilité du candidat en fonction de son handicap.

Required Experience :

IC

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Department / Functional Area : Facilities Management

Experience : years

Vacancy : 1