Account Manager

Arrivals + Departures is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, and heard.

Diversity and inclusion are an important part of our everyday work, and it is our belief that they enable us to reach our goal of seeing the world differently.

We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communications and / or people with intersectional identities.

Accommodations can be made upon request for candidates taking part in all aspects of the selection process.

About us :

Arrivals + Departures (A+D) is an independent creative and media agency based in Toronto and Halifax. We embody an entrepreneurial spirit and the necessary hustle for today's dynamic landscape.

Our name reflects our mission to 'See The World Differently', inspired by the evolving environment around us. We tackle each challenge and opportunity with fresh perspectives, avoiding predictable outcomes.

We are dedicated to challenging the status quo and relentlessly pursuing unique insights.

What we’re looking for :

You’re an Account Manager that’s always on top of things and ahead of the curve. You’re a self-starter, a go-getter, and you probably have an alphabetically organized spice cupboard.

You bring a genuine interest of advertising and are a student of everything we do. You discover what our clients’ business is all about and are not afraid to ask questions.

You dig into the competition and keep current with what is relevant to the consumer so that we can always find fresh ways to connect with them.

You know that maintaining close bonds and being a reliable liaison are the keys to building great client relationships. Detailed.

Enthusiastic. Personable. You’re ready to roll up your sleeves get things done in a resourceful way.

We are a creative shop that prides ourselves on doing the un-thinkable and seeing the world differently.

Responsibilities :

• Manage and coordinate day to day activities and projects for primary accounts you service
• Maintain strong client relationships through frequent communications on project statuses and deliverables
• Summarize client meetings and capture / share client feedback for appropriate agency team members
• Regularly check and respond promptly to all client communications communicating all action items to extended teams
• Collaborate internally to develop project briefs and present them to the internal teams
• Act as primary liaison between account service, internal departments and team members to see work through the development process - from the earliest concept stage, to final execution and delivery
• Champion support of creative work through the client approval process
• Ability to set and manage timelines and workbacks, and provide internal and external oversight
• Management of key financial accountabilities, including estimates, invoicing, and BCRs
• A passion to continue to evolve your knowledge and remain up-to-date within client industries, competition, industry and marketing trends

Skills & Qualifications :

• Minimum 3+ years in a similar or progressive role
• Excellent communication skills verbal and written
• Highly organized and able to multitask - ability to juggle and prioritize multiple projects
• An appreciation for deadlines and adherence to budgets
• Familiarity with Google Suite (Slides, Docs, Sheets) and Microsoft Office
• Actively engaged in the digital space (social media, internet trends, etc.)
• Experience working with or supporting digital clients is considered an asset
• Able to work independently when needed - strong decision-making and problem-solving skills and an entrepreneurial mindset
• Demonstrated experience with project management systems is a plus
• Organized & detail-oriented

We love people who are curious, ask questions, like to share knowledge and collaborate. If that sounds like you we’d love to talk! Please send your resume to jobs.

[email protected].