Salesforce Technical Project Manager

Req ID : 278016

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Technical Project Manager

As an integral part of the services arm of the partner ecosystem, the Salesforce Technical Project Managers work closely with different stakeholders through the client organization to coordinate the consultancy-side implementation team (management, subject matter experts, consultants, and developers) accordingly.

This involves driving all the project stages, including planning and execution. A Technical Project Manager in the Salesforce world wears many hats.

Responsibilities will vary depending on the size of the implementation and their own technical acumen.

Day to Day / Job Function

Develop and manage Salesforce project plans including tasks, milestones, status, and allocation of resources.

Support engineering and business teams to successfully deliver their projects on time and on budget with our Cloudastick quality.

Discovery & requirements gathering :

Participate in client discovery sessions working with technical and functional team members to identify the right solution for each client.

Work with the client to translate their needs into detailed requirements and eventually translate to user stories.

Work closely with the Technical Lead to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required to action.

Delivery :

Team enablement confirm the technical team has all the technical tools required to start work (Sandboxes, Licenses, etc.)

Approval ensure sign-off by the client of the different project phases (Build, QA, Deployment)

Sprint planning manage scrum / agile ceremonies, including huddles, backlog grooming, increment planning, retrospectives and sprint demos (when applicable to the consultancy’s delivery methodology)

Risk management identify and mitigate risks or issues on a project-by-project basis, implementing strategies to minimize impact to the project, controlling deviations from the project schedule and estimated costs

Reporting

Prepare and manage project schedules, burn reports, status reports and change orders.

Report on the status of the project to internal management and the client management team, including escalating issues where appropriate.

Maintain accurate forecasting for project resources according to the approved budget.

Build and maintain relationships with clients day-to-day, exceeding client expectations and ensuring satisfaction.

Support clients throughout the project and post-project implementation process.

Required Skills

8+ years of experience with Salesforce / CRM tools and Sales Operations functions within medium / large scale environments

Experience designing, building, testing, deploying, supporting integrations between core systems, CRM and third-party systems.

Experience with all phases of the systems development lifecycle.

Preferred Skills

Effectively communicates with business owners and users concerning proposed and existing system functionality.

Technical experience with Visualforce and APEX

Hands-on experience with report writing data management / data manipulation and dashboards.

Negotiation skills to manage and prioritize a variety of end user enhancement requests.

Project management skills to ensure proposed functionality is implemented in a timely manner.

Ability to work effectively as a member or leader of cross functional teams.

Effective multi-tasking skills to address simultaneous diverse needs.

Platform Developer and Sales Cloud Consultant certifications are preferred.

LI-CDTS

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.