Technical Service - Account Manager

Position Type : Full-time, permanent, hybrid with both in-office (required) and remote days.

Join our Technical Service Department as an Account Manager , where your ability to connect, organize, and lead will directly impact client success and departmental growth.

You’ll manage multiple accounts while delivering exceptional service by keeping control of the details at matter to the clients and to the organization. If you thrive in a fast-paced environment, enjoy solving complex challenges, and have a knack for translating technical language into business value, this may be the opportunity for you.

This position offers a hybrid working environment, blending remote flexibility with on-site responsibilities. Please note, fully remote work is NOT available for this role. Candidates must be located in Edmonton .

RESPONSIBILITIES

1. Client Management & Experience

• Build and maintain long‑term, trusted relationships with client organizations.
• Deliver Level 4 Customer Service with a focus on satisfaction, retention, and responsiveness.
• Stay on top of the key communications and activities between the client and internal teams.
• Act as a liaison between clients and internal teams, ensuring clear communication and timely updates.
• Maintain a well‑rounded structure for client management that includes collaborating closely with the Client Management Team and Technical Services.
• Provide strategic oversight of accounts, ensuring daily operations meet client expectations.
• Translate technical concepts into business language and align client needs with technical roadmaps.

2. Process & Performance

4. Additional Responsibilities

QUALIFICATIONS

Must‑Haves :

What You Bring :

HUMAN SKILLS

Additional Requirements :

We appreciate your interest in working with PC Corp. We will be in touch with selected candidates.

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