UX Researcher
Must Haves
2+ years professional experience in
strictly UX Researcher rolesPrivate sector experienceNotable strength and experience with
large quantitative methods
eg. surveys, mod / unmod quant usability testing, web analytics, eye-tracking, card sorting)Experience with segmentation and persona creationExperience creating and analyzing surveys, and persistence in tracking down dataStrength in building and maintaining stakeholder relationships and managing stakeholder expectationsEnd-to-end product experience, supporting designs from ideation to launch.
Strength in clearly presenting research, justifying ideas in cross-functional settings, high level of curiosity, comfort with ambiguity and willingness to challenge the status quo.
Plusses : Experience in
banking
or another financial institution.
Day-to-day :
Insight Global is seeking a
quantitative-focused UX Researcher
for a Big 5 Canadian banking client to help drive customer-centric design by increasing awareness of U.S. customer bases and what they want from
digital banking platforms
As the main researcher
dedicated to the continuous improvement program
you will :
Design a customer feedback survey to gather data that can be used as an input for our online banking design and product road-mapping, collaborating with the customer experience team to analyze the results.
Form relationships with stakeholders to ensure research is tying in to business goals by connecting with owners of other feedback sources, triangulating data themes across sources.
Review, collate, and share insights from existing data sources.Discover and describe customer segments that paint a more detailed picture of who our customers are.
Perform thematic analyses of existing CSAT feedback sources, deriving continuous improvement themes which can be actioned by cross-functional partners.
Increase the reach and visibility of research by sharing insights with stakeholders and members of other data teams.Work closely with Design and fellow UXR team members in completing ad-hoc research studies, focused on continuous improvement areas.
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