Bilingual Client Service Specialist- January 2026 1

Title : Bilingual Client Service Specialist- January 2026 1

Requisition ID : 245553

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Tangerine, we value diversity and what it brings to our teams and customer experiences.

You will be welcomed into our Tangerine family and have access to a large and growing Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background.

Bilingual (French and English) Client Service Specialist - Tangerine

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing :

Being a brand ambassador within our contact centre means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.

Is this role right for you? In this role you will :

• Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
• Educate Clients on a wide range of financial products (e.g. Chequing / Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
• Please note this position is in office in Moncton, New Brunswick.
• Position Start Date : March 2026
• Position Status : Full-time (37.5 hours)
• Must be available to attend training in person, infull for a total for 11weeks.Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :

What's in it for you?

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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