Program Manager

Job Description

Insight Global is looking for a Program Manager to join the Quality Engineering (QE) division of a large retail company on a hybrid basis in Vancouver BC. The QE Transformation team aims to transform QE capability to improve release quality, velocity, and predictability while lowering total cost of testing. This program will establish modern QE operating models and tooling, integrate with DevSecOps practices, and create a data‑driven culture through robust KPI dashboards and outcome‑focused governance. This team supports the digital retail and guest support center areas of the business. Success requires strong cross‑functional leadership, vendor partnership management, technical fluency in QE, and disciplined program execution. The Program Manager, QE Transformation will lead a multi‑year transformation program to elevate QE. This individual is accountable for planning, governance, execution, and benefits realization. The ideal person for this role with be strong in Program Management fundamentals, being comfortable leading change and a program that will span across all North America digital channels. Further, you will work with your Director and three (3) Managers as your direct team, but your program touches various hub teams and a vast group of stakeholders. You’ll be working cross‑functionally with other Managers, Directors, and delivery teams to drive direction, manage dependencies, head governance, and overall steer the program. Someone with experience in transformations from a Program Management perspective, specifically helping to dig through ambiguity and shape a road map around Artificial Intelligence (AI) strategy and automation transformation will be a great fit for this role. In addition, this team is in infancy stages of integrating with a managed service provider, so someone with a proven track record implementing managed services (vendor selection, onboarding, SLAs, performance, and continuous improvement) would be an asset.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

Skills and Requirements

• 8+ years in Program Management or delivery leadership
• Experience in leading transformation programs in QE or other technical areas (i.e. strategies, test data management, CI / CD integration, and automation patterns, AI in engineering, team transformations) -Proven track record implementing managed services (i.e. vendor selection, onboarding, SLAs, performance, and continuous improvement)
• Experience delivering programs that introduce AI-driven strategies or capabilities

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