Remote IT Support Agent
Job Description
Job Description
The ITSC is seeking agents to provide technical support for the organization's end users.
The ITSC is an industry-leading provider of Expert Technical Support for Fortune 1000 organizations.
LOCATION : ITSC's structure provides agents the opportunity to work from home.
HOURS : Multiple options available
DESCRIPTION :
Agents for the ITSC provide white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including :
- Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
- Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.)
- Windows operating systems
- iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications are a BIG PLUS
Agents must also have familiarity with various environments, standard network arrangements, and security concepts.
This is an external, customer-facing position. Agents must be conscientious about providing thorough support while being understanding and responsive for client support requests.
Agents must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and follow internal processes for providing support while documenting all steps taken.
They also need to be team players and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS :
- The ability to learn new applications quickly, and to certify in numerous software applications
- Bilingual in SPANISH or FRENCH is a plus
- Familiar with ITIL, COPC and / or Six Sigma
- Familiar with any of the following : Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues.
We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients.
As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
Company Description
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues.
We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients.
As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.
IT Manager, Service & Support - Americas
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process. The IT Manager, Service & Support – Americas reports to the Senior IT Manager, Operations and man...
Repo Trading Support Analyst
Provide day-to-day support for BMO global repo trading desks. Efficiently and quickly answer inquiries from groups involved in global BMO Repo trading - Front/Middle Office, Trade Desk Support, Back Office, Risk, Collateral Management, Accounting/Settlement, others. Supports various project teams ac...
Bilingual Client Support Analyst (French speaking)
The Support Analyst, Level 1 is primarily responsible for caring for and supporting our clients that use Data Central as part of their daily routine inside of their restaurants. Contribute articles to internal knowledgebase for future support requests and standardized support replies. Excellent writ...
(Remote) Support Specialist
This person will interface with our utility customers, Harris sister companies and our development team to provide support and resolution for technical issues. Join a Harris' division, the SilverBlaze team, and be part of an exciting, rapidly growing, international software development organization ...
Senior IT Support Specialist
Give a Damn! (We are deeply commited and passionate about our work and achieving results)Benefits, Culture, & More:· Strong work life blend · Flexible work arrangements (wfh, remote, or access to one of our office spaces)· Employee Stock Options · Unlimited vacation · Competitive pay and benefits· P...
Remote Service Desk Analyst Roles in Ontario
...
Technical Support Specialist
As a member of Descartes’ Customer Support team, you will be working in a dynamic environment providing application support to our customers. Minimum of 2 years experience working in an application support environment. ...
Technical Support Specialist
As a member of Descartes’ Customer Support team, you will be working in a dynamic environment providing application support to our customers. Minimum of 2 years experience working in an application support environment. ...
information technology (IT) support technician
Work conditions and physical capabilities. Respond to users experiencing difficulties with computer. ...
IT Technician - OpenRoad Auto Group
Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen. Network Support - First-level support for Network devices situated on-site (Wireles...