Customer Service Agent – Bilingual (Work From Home or On-site)
Customer Service Agent Bilingual (Work From Home or On-site)
Job description
IO Solutions Contact Center is looking for bilingual (English & French) candidates who enjoy challenges and love helping customers over the phone.
Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets.
We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.
WHAT WE OFFER
- Work from home option available
- Option to physically work on-site available from our contact centers located in New-Brunswick, P.E.I. and Quebec
- Full-time paid training
- Flexible schedules that help you achieve a better work / life balance
- Up to 50% discount on cell phone plans from our partners
- A dynamic and welcoming work environment (even working from home!)
- Incentive premiums and stimulating recognition initiatives
- Job stability
- A multicultural team that makes you feel challenged and appreciated
- A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives.
Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.
Responsibilities
- Interact with customers by phone; advise and offer solutions adapted to their needs
- Establish a climate of trust with the client in order to promote products, services and client retention
- Provide attentive, courteous and efficient customer service
- Provide a unique experience through the quality of your service delivery
- Act as an expert on our products and services
- Analyze customer needs based on account and billing information
Qualifications
- Excellent oral and written communication skills in English and French
- Customer focused, positive attitude, empathy and good listening skills
- Ability to work in a computer environment
- Ability to multi-task
- Punctuality and respect for work schedules
- Good time management
- Organized and autonomous
Benefits
- Competitive salary plus stability of employment
- Employee discounts with IO Solutions partners
- Various incentives, activities and events
- Dynamic and challenging work environment
- Career Advancement program
Bilingual Customer Service Representative (On-site)
Our client in the Insurance sector is seeking a Bilingual Customer Service Representative, you will be a critical part of our client's team, providing exceptional customer service with fluency in both French and English languages. This role is fully onsite, in Mississauga, and will start out on a co...
Entry Level Customer Service – Work From Home
Daily activities include Inbound and outbound calling, setting appointments, performing presentations to members of unions that request our benefits, basic computer knowledge, completing the necessary paperwork, quality control, and leadership development. Spade is looking for a customer service rep...
Emergency Services Representative (Bilingual: French/English) On-Site
Leadership opportunities and networking groups such as Network of Women, Black Professionals Network, Pride, Ability, Wellness, and mentorship programs to help you create the strong foundation to a rewarding career. This position is responsible for providing the highest level of service to individua...
Customer Service and Sales Remote Toronto, ON
Are you ready to join an exceptional company that offers comprehensive training, benefits, and flexible working hours all while working remotely from your home? Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career. Comprehensive tra...
Customer Service Sales Remote Toronto, ON
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career. Excellent benefits package : medical, dental, and prescription...
Bilingual (FR/EN) Customer Service Representative
Work directly with advisors and investors to provide them with the support they need to educate and plan their clients’ short-term and long-term investment strategies. Toronto, ON | Hybrid | 3 days onsite, 1 day remote. Provide premium customer service to investment advisors, their support teams and...
Bilingual Customer Service Representatives
If you are interested in these fantastic Bilingual Customer Service Representative job opening in Toronto, ON and you meet the minimum requirements and can work in the downtown Toronto core, please submit your resume today. Adecco Professional has partnered with a large financial services firm to hi...
Office Administration Part Time Work from Home Computer Job
Work from Home Administration - Computer Online Data Entry & Short Studies/Feedback - Part Time & Full Time Work - No Experience Needed, Training Provided. Education – Instruction and Training - Work from Home Programs. Must have a home desktop/laptop or smart phone with functioning camera &...
Marketing Customer Service Rep (Bilingual)
Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender iden...
contact centre agent - customer service
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Act as spokesperson for an organization. Education: Secondary (high) school graduation certificate. Address customers' complaints or concerns. ...