Front Desk Assistant

Job Description

Job Description

Description

Position Title : Front Desk Assistant - Temporary position

Posting Number : #26-011

Reports to : Manager of Resident Services

Union : BCGEU

Compensation : $23.97-$26.25 / hour

Schedule : 8 : 30am-4 : 30pm, Monday-Friday (75 hours bi-weekly)

Term : Full time, TEMPORARY with an anticipated end date of April 30, 2026

Posting Closing Date : February 28, 2026 at 4pm

Organizational Focus :

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives :

The Front Desk Assistant represents Pacifica Housing as the first point of contact at the main office for residents and new applicants for housing, as well as a variety of other visitors.

Participates as a key member of the Supportive Services team responsible for all public facing resident interactions including :

• Represents Pacifica Housing as the first point of contact at the reception desk of the main office.
• Provides front line support to residents and applicants for tenancy.
• Performs a variety of administrative duties.

Key Responsibilities :

1. Performs reception duties including :

2. Provides front line support to residents and to people seeking housing information including :

3. Performs a variety of administrative duties including :

4. Performs file auditing duties to ensure all files and documents are accurate and up to date including :

5. Performs other related duties such as :

Requirements

Education :

Experience :

Knowledge, Skills and Abilities :

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note : While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.