Senior Personal Lines, VIP, CSR # 9397

Personal Lines, VIP, Customer Service Representative

100% Remote Opportunity

Reputable Insurance Brokerage in growth mode

Our client is looking for a VIP PL account manager that has experience with high net worth clientele and dealing with products from Chubb, Aviva Ovation, Intact Prestige. NBFC Onyx.

You would be joining a team dedicated to VIP PL business that has admin support. Looking for a long term fit to grow with our clients and this portfolio

As an Account Manager, responsibilities will include :

• Develop and maintain strong working relationships with new and existing clients
• Effectively communicate with customers and colleagues through telephone and written correspondence
• Engage in various account management, underwriting, and marketing exercises on an as needed basis
• Provide expert advice to clients about their home and auto insurance coverage geared to their unique needs and exposures
• Completes proactive contact with clients at each renewal to develop strong relationships
• Provides exceptional day-to-day service to clients
• Contributes to premium growth targets by cross selling other lines and upselling appropriate coverage’s
• Review and process renewals, endorsement and midterm changes
• Issuing policies and changes on various insurer online portals
• Initiating and providing guidance in the claims process to provide peace of mind to clients and assist in recovering their assets

Qualifications :

• 1-3 years insurance experience as a Personal Lines Account Manager preferred.
• Microsoft, Word, Excel, Outlook, SigXP
• Passion for client care : committed to delivering a top-notch client experience
• Excellent verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Proven interpersonal skills and ability to collaborate with team members for problem-solving;
• University degree / college diploma or equivalent business experience
• Self-managing with strong analytical, organizational and time management skills
• RIBO licensed
• CIP, FCIP, or CAIB designation or working towards completion is an asset

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms.

With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA is well positioned to conduct searches with a national scope.

Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.