Administrative Support II – Alberta Health Services
Join to apply for the Administrative Support II role at Alberta Health Services.
Opportunity
Health Shared Services is seeking Health Research Interviewers to conduct telephone interviews and gather survey data that will inform provincial health initiatives. This is a casual position reporting to the Supervisor of Survey Operations. As an HRI, you will be an integral member of the research and data collection team, responsible for ongoing data collection for several Alberta Health Services survey initiatives. Your primary responsibility will be to conduct telephone interviews with a variety of Albertans—for example, recently discharged patients—for research and quality improvement purposes.
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
Key Responsibilities
- Conduct telephone interviews with a variety of Albertans for research and quality improvement.
- Adhere to research protocols and maintain high-quality interview standards.
- Demonstrate excellent communication skills and professionalism.
- Work effectively in an individual, office-based setting.
- Show attention to detail and a strong command of the English language.
- Possess basic computer skills and maintain accurate data records.
- Support administrative needs within the Primary Data Support unit.
Required Qualifications
Completion of grade 12 or equivalent.Strong self‑starter with the ability to engage effectively with survey respondents to meet project goals.Excellent oral and written communication skills in English.Minimum typing speed of 50 words per minute.Proficiency with basic Windows operating systems and Microsoft Office applications.Ability to conduct telephone interviews while strictly adhering to research protocols.Legally entitled to work in Canada.Preferred Qualifications
Previous experience in a call center, administrative, or data entry role.Demonstrated customer service experience.Familiarity with confidentiality standards in health research settings.Experience using multi‑line phone systems.Job Details
Transition Company : Health Shared ServicesClassification : Administrative Support IIUnion : AUPE GSSUnit and Program : Primary Data SupportPrimary Location : Southport TowerMulti‑Site : Not ApplicableFTE : 0.80Posting End Date : 07-JAN-2026Employee Class : Regular Part TimeDate Available : 17-JAN-2026Hours per Shift : 7.75Length of Shift in weeks : 2Shifts per cycle : 8Shift Pattern : DaysDays Off : As Per RotationMinimum Salary : $21.30Maximum Salary : $25.89Vehicle Requirement : Not ApplicableSeniority Level
Entry level
Employment Type
Part‑time
Job Function
Administrative
#J-18808-Ljbffr