System Analyst, Web

Highlights of the job

We are hiring up to 1 (one) full-time, permanent Systems Analyst, Web position s working out of Edmonton, AB.

As the Web Systems Analyst

you would provide web technology support to the Application Services department and EPCOR as a whole. You are responsible for maintaining, operating and enhancing EPCOR’s custom web applications. In this position, you will provide usability focused solutions which delight our customers.

We welcome applications from both internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

What you’d be responsible for

Reporting to the Manager, Web & Mobile, you would be accountable for but not limited to :

Ensuring the delivery of optimal results against appropriate operational performance metrics :

• Incident Delivery and Responsiveness
• Delivery on Change Request estimations
• Customer Satisfaction Surveys
• System Availability
• Process Improvements
• Monitoring application performance and tracking performance trends including hardware and OS resources.
• Ensuring system reliability and availability through proactive system monitoring, maintenance and change management.
• Providing excellent customer service to our customers. Employing open communication and problem-solving skills to resolve customer issues and incidents efficiently and effectively within expected timeframes.
• Abiding by all departmental policies and processes for the purpose of consistent support and administrative practices throughout Application Services.
• Scheduling and performing deployments on production systems.
• Provide on-call support for all web applications.

What’s required to be successful

As an ideal candidate, you bring effective interpersonal and customer service skills that help build and maintain strong relationships, supported by a strong work ethic and critical thinking abilities essential for success in a highly visible Information Services environment. You actively seek opportunities to learn new skills and enhance team processes and procedures, while consistently striving to fulfill customer requests efficiently and complete all assigned tasks with exceptional quality.

Other important facts about this job

Jurisdiction : CSU52

Class : IT2; developmental IT1

Wage : Starting at $56.15 per hour; developmental (IT1) starting at $51.42 per hour

Hours of work : 75 hours biweekly

EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

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