Sr. Manager, Cloud Support Operations

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

YOUR IMPACT

The role of a manager is a leader in a Production Services team to maintain, fine‑tune, and optimise application deployment and usage based on efficient monitoring. You will focus on supporting applications and infrastructure for OpenText platforms. You will be responsible for ensuring that application solutions are consistent with the overall architecture. This role will have accountability for technical alignment, health and capability of the production and non‑production environments. You will oversee maintenance tasks such as upgrades, provide technical support, and troubleshoot application‑related issues. You have eyes for details to identify practices that can be improved, and you are a team player to work within the team and collaborate with other teams. You will work closely with software development, customer support, and infrastructure teams. Will manage on‑call rotation for 24x7x365 support of production environments.

What The Role Offers

• Be a hands‑on technology leadership role
• Self‑reliant and proactive for technical excellence
• Good communication skills and comfortable working with teams in different geographic locations
• Providing technical guidance to ensure high stability and availability of day‑to‑day operations
• Eager to learn new technologies and grow to be a subject matter expert when needed
• Experience in monitoring cloud services

What You Need To Succeed

Seniority Level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Software Development

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

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