Information Technology Support Technician

As a property and casualty insurance specialist for more than 100 years, Sandbox Mutual Insurance Company seeks opportunities to be the preferred insurance carrier.

At Sandbox, we not only celebrate people, but we are driven by a relentless need to build personal connections resulting in exceptional customer experiences.

Join a team that strives to become a beacon of hope in times where people need us the most.

We are very excited to be growing Sandbox Mutual Insurance. We are on the search for a permanent full-time IT Support Technician.

Reporting to the Manager, Technology, the successful candidate will serve as the first point of contact for staff and customers seeking technical support.

In this role, the IT Support Technician will support the technological needs of Sandbox and assist users with technical issues, manage hardware and software installations, and ensure systems are up to date and secure.

This role demands a balance of technical knowledge and customer service skills. Essential skills include a strong understanding of operating systems, IT systems, networking, strong problem-solving abilities, and superior customer service skills.

As IT Support Technician YOU Will Be Responsible For

• Respond and provide technical support to end-users in a way that is efficient, and customer focused.
• Effectively triage support requests and assign to appropriate personnel.
• Diagnose and solve technical issues, including account, system, phone, application, and other IT related inquiries.
• Recommend, install, deploy, decommission, and maintain hardware, software, and applications according to organizational roles.
• Deploy new and replacement systems using the most efficient methods.
• Perform general maintenance, troubleshooting, and coordinate maintenance escalation if required, of printers and other vendor provided equipment.
• Create and maintain procedural documentation for technology use. Provide step by step guidance to non-technical users to solve their technical issues.
• Provide training and support for new staff on hardware and software applications.
• Manage and maintain technology asset inventory.
• Act as a role model who supports a positive organizational culture.
• Perform related duties as required.

What We Need From YOU!

• Degree or Company approved diploma in Computing Sciences.
• A minimum of one-year related experience in an information technology environment.
• Technical support certification, such as A+ or Microsoft Certified Desktop Support Technician, is an asset.
• Strong and demonstrated experience in the understanding of computer systems, mobile devices and common office software / IT tools.
• Excellent verbal and written communication skills to effectively assist users and document processes.
• Strong interpersonal, relationship building , and customer service skills.
• Familiarity with Windows operating systems, Microsoft office systems and applications along with cloud infrastructure.
• Ability to diagnose and resolve basic to complex technical issues.
• Ability to work independently and collaboratively.
• Enthusiasm to solve problems, learn new tools and methods, and adapt to changing needs.
• Strong organizational ability, time management skills and ability to handle multiple projects and priorities while ensuring quality service and efficient response.
• Ability to physically lift and move equipment of approximately 50 lbs.

WHY SANDBOX MUTUAL INSURANCE?

Come grow your career with a company committed to putting people first. At Sandbox, we take pride in caring for our employees as it is the collaborative efforts of our entire team which will allow us to continue to remain successful today and into the future.

This unionized position offers an annual salary range of $53,150 64,229, a comprehensive benefits package, a fun and inclusive work environment, professional development opportunities and the potential for further advancement within the company.

HOW TO APPLY

Please submit an electronic copy of your cover letter and resume with IT Support Technician SP#347 in the subject line to [email protected].

The posting will remain open until the position is filled. Sandbox Mutual Insurance thanks all interested candidates; however, only those considered for an interview will be contacted.