Business Systems Analyst

Job Description

We are seeking a Business Systems Analyst to join our team in Winnipeg, Toronto or Calgary. As an associate Business Systems Analyst, you will manage the functional & non-functional requirements solicitation & requirements management process. You are expected to use facilitation, interviewing, concise communication techniques to extract business needs and work closely with Product Owners, Solution Architects, Business Systems Analysts and other technologists in the realization management of those requirements through to solution implementation.

The Business Systems Analyst will:

• Collaborate with business stakeholders to gather, analyze, and document business requirements and processes. Conduct interviews and workshops to understand business needs.
• Analyze and map business processes, identifying areas for improvement and recommending solutions to enhance efficiency and effectiveness.
• Perform gap analysis to identify discrepancies between current and desired future states. Provide recommendations and actionable plans to bridge these gaps.
• Work closely with technical teams, including Solution Architects and Developers, to design and implement solutions that meet business requirements. Ensure alignment with business goals and technical feasibility.
• Create detailed documentation, including functional specifications, business requirements documents, use cases, user stories, and process flow diagrams. Ensure that all documentation is clear and accessible for both technical and non-technical stakeholders.
• Work closely with the Quality Assurance team to develop and execute Acceptance Criteria, test plans, and test cases. Coordinate and support User Acceptance Testing (UAT) with business stakeholders, ensuring that solutions meet the specified requirements.
• Serve as a liaison between business units and IT, facilitating communication and collaboration. Manage stakeholder expectations and ensure alignment on project goals and deliverables.
• Support change management efforts by providing training, creating user guides, and facilitating workshops. Ensure smooth adoption of new systems and processes by end-users.
• Analyze data to support business decision-making. Develop and maintain dashboards and reports to track key performance indicators (KPIs) and project metrics.
• Assist in project planning, tracking progress, and ensuring timely delivery of project milestones. Support risk management and issue resolution.
• Stay up to date with industry trends and best practices. Proactively identify opportunities for process improvements and propose innovative solutions.

To be successful as aBusiness Systems Analyst with People Corporation, you will need:

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• 3+ years of experience in business analysis, systems analysis, or a related role. Experience in the Group Benefits industry is preferred but not required.
• Knowledge of software development methodologies (e.g., Agile, Waterfall), and experience with MS Suite, JIRA, Confluence, and SharePoint are required.

All-star candidates will have:

• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Excellent written and verbal communication skills. Ability to convey technical information to non-technical audiences and facilitate discussions among diverse stakeholders.
• Strong interpersonal skills, with the ability to build relationships and work effectively with cross-functional teams.
• Ability to adapt to changing business environments and manage multiple priorities in a fast-paced setting.

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.