Account Director - Janitorial
Job Description
WHAT’S THE JOB?
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.
As an Account Director (Facility Management / Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff.
In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.
Your work will include :
- Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology
- Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
- Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
- Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.
- Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
- Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
- Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
Qualifications
WHO ARE WE LOOKING FOR?
- Minimum of 5 years of operational experience in Integrated Facilities Management
- Federal Government Security Clearance preferred
- Awareness of technical elements needed to deliver services support
- Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies
- A clear criminal record check is required for this role.
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