Team Leader, Operations Support

The incumbent coordinates business development support operations at . He or she organizes day-to-day activities and ensures members and clients receive high quality service.

He or she participates in all HR activities. More specifically, you will be required to :

Participate in work planning and assign employees based on identified priorities. Plan, manage and update work schedules to keep operations running smoothly and maintain the expected performance level.

Act as a resource to sector employees and provide support as needed to help them perform their duties, particularly as concerns procedures and tools, operations authorization and complex cases.

Regularly monitor activities and pending operations to ensure deadlines are met and make changes as necessary to improve productivity and service quality for members and clients.

Participate in HR activities and make related recommendations concerning performance evaluations, promotions, employee selection, disciplinary measures, training, vacation time and overtime, etc.

Help optimize operations and increase sales by identifying needs, providing training, coaching sales staff and conducting followups as needed.

Help resolve any complaints or dissatisfaction reported to them.

Produce and analyze a variety of reports on the sector's operations (e.g., key borrowers, irregular loans). Perform a variety of operational control tasks on a daily basis (e.

g., dashboard, performance measures and sector objectives).

Participate in various projects related to their sector, particularly in terms of developing and standardizing work tools, practices and procedures to increase efficiency for the sector as a whole.

Ensure compliance with all applicable deadlines and standards for quality in all tasks.

Respect all policies, practices and standards in effect for conducting transactions and operations securely.

What we offer*

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

What you bring to the table

College diploma in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with (language)-speaking partners, members and / or clients.

Ability to compile financial statements

Knowledge of loan and guarantee contracts

Knowledge of products and services for businesses and those offered by caisses, components and Desjardins distribution networks and those of the competition

Ability to enter financial data in the systems

Knowledge of security measures, legal frameworks and internal controls

Knowledge of financing and credit management practices related to businesses

Familiarity with compliance requirements for regulations on the distribution of financial products and services

Understanding of the philosophy and inner workings of a financial services cooperative

Knowledge of policies, legislation, standards and ethics governing the operation of the caisse and its business centres

Knowledge of operational procedures related to financing and sales support activities

Knowledge of the Desjardins business processes

Knowledge of service standards

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Plans and aligns

LI-Hybird

Trade Union

Non-unionized