Security Manager
Gateway Casinos and Entertainment Limited is seeking a motivated and diligent professional to manage the security activities at Starlight Casino, ensuring compliance with provincial alcohol and gaming regulations and all applicable laws, policies, and procedures.
Key Responsibilities
- Responsible for the safety and security of employees, patrons, and company assets.
- Ensure all aspects of the Security department meet and / or exceed casino and regulator standards, policies, and procedures, and improve processes, standards, customer service, and team morale.
- Manage and participate in security team activities and shifts by leading, training, mentoring, evaluating, and providing feedback as appropriate.
- Develop and manage staff to achieve high levels of performance and customer service; oversee human resources issues, performance, safety, and recruitment needs of the department.
- Conduct investigations, determine findings, and inform casino management, regulatory bodies, and police.
- Respond to major occurrences such as fire alarms, bomb threats, and evacuations.
- Maintain building access and egress controls; coordinate evacuation and other departmental initiatives with casino staff.
- Maintain up‑to‑date knowledge of company policies, procedures, and provincial / local regulations for casino operations.
- Maintain liaison with the management team and participate in casino initiatives.
- Network with internal and external industry contacts and regulatory agencies.
- Develop and control the departmental budget, monitor overtime, track scheduled hours, and manage operational expenses.
What You Bring
A university degree or college diploma in law enforcement, criminal justice, or comparable working experience, including completion of a management training program.Managerial experience in a related field of five (5) or more years.Proven high level of customer service.Strong organizational, interpersonal, analytical, communication, and managerial skills.Working knowledge of computer software packages.Previous gaming experience or knowledge of the gaming industry.Current CPR and First Aid Certificate, along with a Conflict Resolution Training Certificate or equivalent.Ability to obtain registration with provincial gaming and alcohol regulatory bodies.Benefits
Full benefits package for full‑time employees.Retirement savings plan.Exciting, supportive, and fun work environment.Family and friends discounts on travel, tech, food, beverage, and fitness.Development and training opportunities.Employment Details
Job type : Full‑time
Salary : $73,146.00
Location : Starlight Casino, Edmonton, Alberta, Canada
Gateway celebrates and empowers our team members. A career at Gateway means working with great people, being recognized for your unique contribution, and having career advancement opportunities across our 27 locations.
Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.
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