Customer Service Coordinator
Description
Customer Service Coordinator
Our client in the industrial SE area in Calgary is hiring for a Service Coordinator on a rotational schedule! This is a great role for a dynamic individual with great customer service skills who wants to work with a growing team to provide service recommendations for unit repairs and warranties.
Your success will be defined by your ability to :
- Greet customers and provide them with information and updates regarding their repairs.
- Manage customer inquiries, payments and purchase orders for all service work completed.
- Manage the service center’s workflow and scheduling of technicians for installs and repairs.
- Provide information for customers on warranty, repair costs, and any service delays.
Your strengths include :
- The ability to work a rotational schedule including evenings and weekends.
- Diploma or bachelor’s degree in a related field considered an asset.
- 2+ years in a customer service role, in industry considered an asset.
- Strong Communication skills that can be tailored to technicians, customers, and senior management.
- Excellent organizational skills.
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