Senior Manager, Quality Management

We are looking for a versatile Senior Manager with strong quality management experience to drive product quality improvement from NPI to after sale and to satisfy internal and external customers.

The successful candidate must be enthusiastic to improve product engineering process and to contribute to improve productivity and achieve quality goals.

Proven capability on working with teams to deliver results is important to us. The candidate also needs to have proven track record on continuously improving QMS and leading the effort for a successful ISO 9001 audit.

The position is based in Burnaby BC, Canada.

Job Responsibilities

• Initiate and manage key quality improvement projects, such as reducing product RMA rate and IQC failure rate, increasing production yield rate etc , drive and track them closely till they are properly completed with all targets achieved.
• Identify quality issues, conduct root cause analysis, define feasible and meaningful goals and drive corrective actions or quality initiatives for results with fast and measureable returns and values to company business.
• Create and maintain concise and meaningful quality metrics dashboards (HW, SW, IQC, RMA and etc.), monitor and adjust them as business situation changes.

Report quality status to executive teams on a weekly basis.

• Play a key role to leverage internal resources to support Technical Support team to address customer escalated product quality issues.
• Proactively initiate and execute new ideas to improve products and processes quality. Lead and involve annual internal and external audit event and ensure ISO9001 compliance.
• Provide valuable quality improvement feedback and suggestions to product design teams through quality case study and failure analysis.
• Perform data mining and follow up with both in-house design team and off-shore OEM partner / supplier to support root cause analysis in situations where quality data are not readily available.
• Work with tools development team to create new tools per business needs and to improve usability and data accuracy on existing tools and database for product quality records keeping and tracking.
• Participate in other strategic projects within Quality Team which may include product creation, project management and escalation management.

Job Skills Required

• 15+ years of professional experience in IT or related industry, including 5+ years project management experience with continuous process and quality improvement focus.
• Solid background in hardware and software engineering practices in the meantime grasps a good understanding of hardware design and manufacturing process.
• Strong analytical skills with hands on experience in creating quality metrics and analyzing process performance.
• Previous hands on experience in identifying product failure modes and conducting root cause analysis is required.
• Previous experience of managing QMS, leading / participating ISO audit is required.
• Previous experience of using scripting tools (e.g. pl, Python, etc.) for product quality data analysis is a plus.
• A professional attitude and fastidious attention to details.
• Self-motivated, multi-tasking, ability to work in a team with minimal guidance and under pressure.
• Strong communication skills with internal and external customers.

Educational Requirements

Bachelor or Master degree in Comp. Science, Engineering or other relevant technical field, or equivalent combination of work experience and education.

LI-KL1