As a Bilingual Client Relationship Manager, you will provide essential customer service and account management to clients in the Retail and Pharmaceutical industries.
You will handle billing, pricing, contract administration, and service issues while ensuring effective communication and logistical support across multiple client accounts.
This role requires fluency in both French and English, and is pivotal in maintaining high-quality client relations and driving continuous process improvement.
Responsibilities :
- Deliver bilingual customer service via telephone and email, addressing client needs such as contract inquiries, billing issues, service modifications, and complaint resolutions.
- Build and maintain strong relationships with clients and manufacturers through regular and effective communication.
- Collaborate with internal departments such as Field Operations, Dispatch, IT, and others to ensure seamless service delivery.
- Analyze and report on customer data, including revenue trends, account activity, and client feedback to support strategic decisions.
- Initiate and implement process improvements to enhance interdepartmental coordination and client satisfaction.
- Perform additional duties as needed to support team and client needs.
Qualifications :
- Proficiency in French and English is essential.
- A bachelor's degree in business or related field, or equivalent experience demonstrating strong analytical and procedural skills.
- At least two years of experience in account management or customer service, preferably in a leadership role.
- Familiarity with the retail, pharmaceutical, or environmental industries is an asset.
- Strong proficiency with Microsoft Office suite and general database applications
Excellent communication skills, with the ability to clearly articulate ideas and receive feedback constructively.
- Proven ability to manage client relationships effectively, with a strong orientation towards proactive problem-solving and customer satisfaction
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