POSITION ACCOUNTABILITIES
Performs support, implementation, monitoring, and configuration of CPKC’s Firewall, Load Balancer, VPN, DHCP, SIP, SNMP, ISP infrastructure in Canada, US and Mexico.
in accordance with CPKC’s telecommunications strategy
- Provides technology consult to various application and general infrastructure projects;
- Experience with Cisco ASA / FTD, Palo Alto, F5, Infoblox desired
- Responds to service outages with timely corrective actions as required and takes overall accountability for all complex LAN / WAN / Internet related Severity 1 / major business impacting outages.
Consults with Telecom Architecture, Design, and Project teams as required in order to resolve issues in a timely manner
- Understands, analyzes and evaluates service outages through troubleshooting & knowledge management. Collaborates with other internal / external service stakeholders for service related issues and provides proactive Disaster Recovery
- Participates in On-Call support of the network services infrastructure
- Supports the business in suggesting solutions to business problems
- Collaborates with CPKC’s Network Services vendors as required to ensure solutions are aligned with defined architecture and associated standards
- Collaborates with F5 and Firewall vendors as applicable for service related issues, ensuring communication and timely usage of contingency and failover options (helps develop and maintain CP’s IT Disaster Recovery Plan)
- Helps develop proof-of-concept models to demonstrate proposed architecture / design changes
- Creates documentation and guides users on how the various F5 / Firewall / Internet services work & interact
POSITION REQUIREMENTS
- Bachelor’s Degree or a related field is preferred
- 5+ years of applicable experience
- Experience in Cisco, Palo Alto and F5 certifications preferred
- In depth knowledge with F5, Firewall and Internet services
- Strong experience with enterprise F5 and Firewall implementations
- Strong experience and proven ability to troubleshoot with end users & vendors on F5, Firewall and Internet services
- Strong knowledge and ability to triage services issues and be able to proactively initiate restoration solutions
- Experience & understanding of how network services infrastructure interact with Information System Applications
- Specific in-depth knowledge of IP protocol conversion
- Able to particulate on cross functional teams
- Strong verbal and written communication skills with ability to interact with various levels of management
WHAT CPKC HAS TO OFFER
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
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