Technical Writer/Trainer x3

Are you a Technical Writer / Trainer looking for a new opportunity?

Are you looking for a new contract opportunity?

We are pleased to offer you a new contract opportunity for you to consider : Technical Writer / Trainer

• Start : ASAP
• Estimated length : 12 Months
• Location : Toronto
• Hybrid role - occasional travel to customer locations

Advantages

You will have an opportunity to work with a leading employer in the local market.

Responsibilities

Prepare Operation manuals, Maintenance manuals and User guides for products by researching

technical documents, interviewing of technical resources and compiling data into a clear, easy to

follow Manual

Prepare product training materials, collate source information from design and development

groups, incorporate internal and customer comments, circulate drafts for input and review and

publish the training materials.

Detail changes using company Quality Management System procedures

Report Manual production through draft, review, approval and submittal cycle

Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the

hazard log are documented in the relevant training materials and manuals, as required

Ensure that manuals describe safe practices for performing Preventive and Corrective

maintenance procedures that may not necessarily be listed in the Hazard Log

Prepare presentation and delivers technical training courses to customers. This includes

research, compilation of data into training guides, training aids, and relevant audio / visual course

material

Provide general technical support to the Customer Service department and to customers when

required

Document operating procedures, troubleshooting strategies, preventive and corrective

maintenance procedures for distributed systems

Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats

Respond to Project Lead requests as required

Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for

Quotation (RFQ) estimates to the Project team

Attend Risk Review Meetings, update Month End Schedules and participate in key Design

Review meetings with the Customer

Support Bids and Proposals group inputs

Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures

and future labour needs

Perform Training Needs Analysis (TNA)

Define the training Solution, based on TNA and Customer requirements. Gathers all necessary

information, liaises with technical contributors as appropriate

Work collaboratively with other training contributors to ensure content completeness and

consistency

Resolve issues and manage feedback loops with students and customers

Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed

on continuous-improvement in productivity, cost-effectiveness, quality and customer

satisfaction

Provide support to assigned projects in all aspects of training and documentation. This includes

defining resource requirements and outlining budgets as they relate to course and manual

development

Track assigned projects and provide / update regular reports on project status to Training

Manager and key stakeholders

Review hours / progress of percent complete for the Operations / Maintenance team per project

to ensure they have enough hours and are not overrunning activities and advise Training

Manager

Conduct separate weekly / bi-weekly meetings with Training Manager to advise on issues with

project deliverables schedule and hours

Participate in project meetings, interfacing with Customer, Project Manager and

planner / schedulers

Qualifications

3 to 5 years of relevant experience in preparing technical documentation and delivering

technical training

Technical training experience with complex systems and solutions

Proven didactic skills, knowledge and teaching methods

Strong professional writing skills

Ability to explain and describe complex technical concepts to a varied audience

Ability to analyze and interpret hardware / software / system specifications and documentation

Excellent knowledge of railway industry and technology

Experience with Interlocking systems

Experience knowledge of Communications-Based Train Control (CBTC)

Signaling Relay circuit analysis

Flexibility to achieve training objectives

Excellent command of written and spoken English

Superior Customer service and presentation skills

Strong organizational skills and highly detailed oriented

Preferred Qualifications

Electrical Engineering degree or equivalent degree.

Diploma in Electronics / Technology or equivalent railway industry experience.

Certification in Adult Learning Principles and Project Management would be an asset.

Project management experience is an asset.

Summary

Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then

discuss your experience and interest in this opportunity!

Randstad Technologies Group

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract

opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs

matched automatically to your skills and preferences. When you're ready to interview we meet with you in

person to help you build the technology career path you've always wanted. Visit www.randstad.ca to get

started!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.