Customer Supply Chain Specialist

Customer Supply Chain Specialist

Edmonton North, 7727 127 Av NW, Edmonton, Alberta, Canada Req #1386 Monday, September 9, 2024

Customer Supply Chain Specialist - Edmonton

Position Summary :

Reporting to the Manager, Customer Supply Chain. Specialist is responsible for processing and managing customers orders, via telephone, and / or e-mail, as well as on-line adjustments to fulfill customers shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently and providing an overall positive customer experience.

Key Accountabilities :

• Manage / process order cycle accurately and efficiently;
• Work collaboratively with Operations and Logistics teams to ensure daily orders are filled in full to meet customer requirements and to maintain our fill rates requirements;
• Utilizing the inventory management system to determine order requirements;
• Managing back orders;
• Problem solving with customers to ensure customer satisfaction;
• Up selling existing stock to minimize wastage (short code);
• Sell available surplus product to customer replenishment teams;
• Perform order entry / claims management for a defined group or segment of accounts;
• Develop and maintain business relationship with Customers and Sales while providing excellent Customer Service;
• Provide data to Sales, including, but not limited to, pricing, order status, holds issues, backorders, and delivery information;
• Provide back up and support for others in the department for vacation relief, etc.

Requirements :

Build your career, apply on our Internal Career Portal!

For more information on this Career Growth Opportunity please contact

Sabitha Prem Kumar, Senior Talent Acquisition Specialist at spkumar@sofinafoods.com

or text in MS Teams!

#SMARK

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