Description
Join our team
Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work?
Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well-being and want your employer to do the same?
The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.
Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada.
Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.
What you’ll do
- Monitors payroll processes to ensure data integrity
- Provide support related to facilitation of escalated issues through problem recognition ( gathering information, question and summarization), research and analysis to develop best resolution.
Coordinates responses to escalations from internal resources and external clients
- Maintains procedural and knowledge management documentation
- Analyzes processes to be implemented to identify expected statistics / results
- Identifies opportunities to optimize processes (time, cost, quality)
- Work directly with internal and external stakeholders to ensure timely and accurate payroll processing
Qualifications
What you bring
- Understanding of HR policies, procedures and collective agreements
- Proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint) and PeopleSoft HRMS
- Demonstrated knowledge of HR Operations and HR Employee Life Cycle
- Demonstrated skills in organization, time management, prioritization and coordination with the proven ability to work independently or in a team
- Demonstrated excellence in verbal and written communication
- Demonstrated analytical skills to assist in issue identification and resolution
- Demonstrated customer service orientation. A helpful, friendly and diplomatic manner in person, through email, and on the telephone
- Superior interpersonal skills with the ability to diffuse conflict and emotional situations
Education
Post-secondary diploma / certification in Human Resources or the equivalent experience demonstrated by progressive responsibilities is an asset.
Experience
- 5 7 years of experience.
- Minimum 4 years of experience in a corporate environment.
Great-to-have
- PCP or CPM Certification
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