We are seeking a Senior Service Designer to shape a sustainable design and development practice and standards for a government client.
In this role, you will be instrumental in building a framework that promotes innovative design solutions. Your leadership will guide the creation of best practices that align with the client's objectives and enhance user experiences across services.
Key Responsibilities :
- Develop and standardize design and development practices within projects.
- Collaborate with stakeholders to establish clear design processes and ensure alignment with organizational objectives.
- Conduct user research to identify needs, challenges, and opportunities for improving service delivery.
- Facilitate workshops and co-design sessions with cross-functional teams to ensure user-centered outcomes.
- Create journey maps, service blueprints, and other artifacts to visualize and communicate design strategies.
- Implement feedback loops to continuously refine and improve design practices.
Qualifications :
- 7+ years of experience in service design, UX, or a related field, preferably within the public sector.
- Excellent communication and facilitation skills.
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