Housekeeping Supervisor (Full-time) - GBH

Great Blue Heron Casino & Hotel is seeking a Full-time Housekeeping Supervisor!

Reporting to the Facilities Manager, the Housekeeping Supervisor is responsible for the daily operations of the Housekeeping Department.

By planning and coordinating the activities of housekeeping team, the Housekeeping Supervisor’s responsibility is to ensure that the department meets or exceeds the Company and Casino’s standards for cleanliness and related health and safety measures which contributes to the comfort and overall enjoyment of the Casino’s team members and guests.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values :

• Promote the values of Great Canadian Entertainment by setting the example and guiding staff to adopt and demonstrate the core company values at all times.
• Establish and implement operational policies and procedures for the Housekeeping Department that promote positive attitude, communication, follow-through, and respect, as well as to minimize risk to guests and team members.
• Oversee the use of departmental resources, including inventory of supplies, equipment maintenance, procurement, and resource planning.
• Develop and present formal weekly reports for the Facilities Manager and complete probationary and annual performance reviews for housekeeping team members.
• Comply with all company rules, regulations, policies and procedures and applicable collective agreement articles to promote a safe, fair, and equitable workplace.
• Investigate fully and respond professionally to all complaints, concerns and grievances within the prescribed time limits and seek fair and equitable resolution to all issues.
• Work with the Facilities Manager to develop capital and operating budgets and manage those budgets to remain within budget allocations.
• Ensure adequate staffing is available to perform essential duties on each shift and to avoid staff shortages through proactive and cost-effective human resources planning.
• Ensure that staff are effectively assigned to ensure all facets of the facility are clean and maintained as required.
• Develop and maintain a daily, weekly, monthly, and annual cleaning schedule.
• Train, assign, supervise and mentor competent housekeeping team members to ensure all cleaning crews are aware of the job requirements and compliance regulations and provide direct line staff supervision daily.
• To review all work completed by the housekeeping team members daily to ensure a satisfactory level and standard of work is achieved and maintained.
• Maintain an adequate stock of supplies through regular inventory record keeping, and re-order as necessary within a timely and efficient manner.
• Act as a trainer and coach to motivate team members and take a pro-active role in all disciplinary processes and exercise conflict resolution skills.
• Foster a positive work environment for the Housekeeping Department through good team member relations, team building exercises and open communication.
• Perform other duties as assigned by the Facilities Manager.

Successful applicants will demonstrate the following qualifications :

• Experience in a management / supervisory position preferably within a unionized resort, hotel, or casino environment.
• Formal education or training in the management of an Environmental, Facilities or Housekeeping department, within a commercial / entertainment facility (or similar) preferred.
• Knowledge of commercial cleaning practices, equipment, and procedures.
• Sound understanding regarding the application, operation, and selection / maintenance of commercial cleaning equipment.
• Demonstrated ability to work well under pressure and effectively mitigate challenging labor related issues, particularly as they apply to a unionized environment.
• Strong communication skills including the ability to effectively develop and relay clear directives, goals, and expectations across all levels of the department.
• Track record of creating and implementing pro-active measures to ensure adherence to budget, schedule, and work assignments and quality service.
• Good computer skills and a demonstrable ability to use MS-Word, MS-Outlook, and MS-Excel.
• Willingness to lead by example and set the standard with respect to code of conduct, deportment, and conflict resolution.
• Ability to train, mentor and provide clear direction to team members to build core competencies and clear succession plans.
• Availability to work flexible hours within a three-shift, 24 / 7’ environment including weekends and holidays.
• Desire to achieve clear deliverables and develop key result indicators to measure progress and process improvement.
• Ability to take direction and prioritize work to achieve maximum results within the timeframe and budget allotted.
• Understanding that effective leadership requires equal measures of listening and observing as it does action and providing direction.

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights.

The hours of work will be based on operational needs. Ready to embark on your next adventure?