Technical LeadPIXIE • Calgary, AB, CA
Technical Lead
PIXIE • Calgary, AB, CA
Il y a 4 jours
Type de contrat
- Temps plein
Description de poste10+ years of ServiceNow experience, with at least 4+ years in technical leadership roles. Deep understanding of ServiceNow platform capabilities and architecture.
Develop and customize CSM components such as :
- Case Management
- Account & Contact Management
- Entitlements, SLAs, and Contract Management
- Customer Portal / Service Portal widgets
- Playbooks for CSM, Agent Workspace, and Guided Decisions
- Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.
- Integrate ServiceNow CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).
- Proficiency in integrations (REST / SOAP APIs, webhooks, etc.).
- Hands‑on experience with Agile methodologies and tools (ServiceNow Agile 2.0).
- ServiceNow Certified System Administrator (CSA) – Required
- ServiceNow Certified Application Developer – Required
- ServiceNow Certified Implementation Specialist (CSM) – Required
Certifications
#J-18808-Ljbffr
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Technical Lead • Calgary, AB, CA
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