Claims adjuster - Liability

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

The Claim adjuster – Liability, is responsible for managing and handling civil liability claims across multiple lines of business, including automobile, personal property (home), and commercial insurance. The role involves taking full ownership of complex and litigated files, including matters brought before Small Claims Court and arbitration proceedings.

The CR is required to review and reassess liability positions taken on claim files, evaluate exposure, and determine the appropriateness of alternative dispute resolution methods, including negotiation and settlement. The role also involves supporting insured clients throughout the various stages of litigation, ensuring clear communication, strategic guidance, and effective file management.

How you will create impact:

• Investigate, interpret coverage, reserve adequately, negotiate and settle automobile, property, farm and commercial claims with minimal unit specialist involvement.
• Solid understanding of civil liability principles to ensure fair, efficient, and cost-effective resolution of claims
• Multi lined adjuster: Automobile, property and commercial/farm
• Expert negotiation and influencing skills – with clients, claimants, lawyers and vendors to reach claims settlements
• Expert conflict resolution - ability to resolve conflicts or disagreements in a mutually beneficial way.
• Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Provide quality client service to our clients in accordance with claims service standards.

To join our team:

• The claims adjuster license from the AMF is required.
• A college degree in insurance or a related field is required.
• Legal experience and civil code knowledge is required.
• Understanding of building constructions methods and Building code of Québec is required.
• Arbitration experience and dispute resolution is required.
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

“Expected salary range $60,574 to $100,956"

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Salary placement​

“The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.”​

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Incentive/Variable pay ​

“Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.”​